Senior Advisor

6 months ago

Johannesburg, South Africa Dell Full time

Dell Technologies customers expect great things from both our products and our services. Account Services Management is all about managing and overseeing seamless service delivery processes. It’s a hugely varied field of work. Processes range from incident management to change management, configuration management, and customer management. The team makes sure disputes and technical issues are resolved. We also provide excellent communication to the customer around every activity - from the tactical to the strategic.

Join us to do the best work of your career and make a profound social impact as a Senior Advisor on our Account Services Management Team in Johannesburg, South Africa.

**What you’ll achieve**
You will be responsible for working with customer contacts at multiple levels to identify and align business and IT goals, discover their pain points, offer recommendations, and recognize current and future needs. You will manage multiple challenging work streams and service delivery processes for operational best practices. Prioritizing and aligning to customer needs while driving continuous improvement and developing monthly business reviews.

**You will**:

- Build consistency of delivery and adherence to standard practices, ensuring contractual service requirements are met. Maximize the value of the customer’s investment in Dell Technologies throughout the end-to-end product lifecycle.
- Compile, analyze and report statistical data and trends relating to service-level compliance and operational effectiveness.
- Present operational and service-level reports and explain service-level support available to all partners. Develop and coordinate proactive maintenance initiatives based on industry best practices.
- Facilitate effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers.
- Help customers operate various solutions across datacenter infrastructure technologies and act as a single point of contact for support requirements.

**Take the first step towards your dream career**
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
**Essential Requirements**
- 8 to 12 years of relevant experience delivering successful complex IT services across a range of sectors - Telco experience is an advantage.
- Demonstrated ability to work in a fast-paced matrix organization directing diverse teams through multiple programs to completion. Outstanding communication skills and the ability to positively influence all partners.
- Proven ability to manage a dynamic workload of complex priorities and deliverables while proactively communicating expectations.
- Strong data focused and problem-solving skills and a passion for learning and mastering new concepts quickly and independently.
- IT business process certifications (ITIL, Six Sigma, PMP, etc.) and technical certifications (MCSE, CCNA, Server+ etc.) are a plus.

**Who we are**

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

**Job ID**:R246495
**Dell’s Flexible & Hybrid Work Culture**

At Dell Technologies, we believe our best work is done when flexibility is offered.

We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page.

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