Store Manager

4 months ago

Durban, South Africa iKhokha Full time

**Company Description**
iKhokha is a place where chance takers become change makers. At iKhokha, we believe in better. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. As one of the fastest growing Fintech's in Africa we've built a team of global change-makers who want to make an impact. If you believe in a better future, be a chance-taker and help us empower small businesses in South Africa.

Durban, brace yourselves iKhokha is on the hunt to find a Store Manager to run our retail operation in The Workshop Shopping Centre.

Are you a seasoned retail maestro ready to lead the charge and make waves? Join us and be a vital part of our success story

As the Store Manager your primary responsibility will be to effectively manage its day-to-day operations.

**So, what will you do?**

You will manage in-branch marketing activities, assisting in staff route planning for outbound initiatives, and creating revenue-generating opportunities aligned with iKhokha's goals.

You will take charge of P&L statements, effectively manage branch staff, and serve as a brand ambassador of the iKTribe and culture within the branch.

You will contribute to community engagement efforts, evangelizing iKhokha to create a strong local brand presence.

**In addition to the above, you will**:

- Accountable for the performance of the iKhokha Head Office store
- Responsible for store P&L’s.
- Sales.
- Customer service.
- Responsible for maintaining relationships linked to stores
- Interview, recruit, and train new staff.
- Implement Performance management processes to ensure that new staff thrive and targets are met.
- First level HR and IR skills
- Monitor productivity of staff daily as per company requirement
- Responsible for in-store stock management.
- Weekly stock takes and cycle counting.
- Maintain asset register of instore equipment.
- Maintain asset register of all branding materials
- Basic understanding of POS systems for stock management
- Report back to internal stakeholders weekly/monthly on store performance.
- Share ad hoc survey results with necessary internal stakeholders.
- Feedback on general in-store activity.
- Report in required market insights within the designated area

**Qualifications**
- National Senior Certificate
- Undergraduate Degree (Advantageous)

**Deal Breakers**:

- Informal market retail experience with a strong focus on growth.
- 3+ years of experience in a similar role.
- Experience within Informal-market banking branch, cellular retail, FMCG or Alcohol industries is advantageous.
- Strong communication skills with the ability to speak both English and Afrikaans - Xhosa Optional
- Valid driver’s license
- Own transport
- Clear criminal and credit record

**Additional Skills**:

- Experience in retail operations.
- Understanding of informal markets and in-branch retail dynamics.
- Strong commercial skills and business acumen, with the ability to execute against sales, marketing and customer service targets.
- Strong interpersonal and people management skills with proven ability to coach and energise direct reports in the branch environment
- MS Office Proficiency
- Basic understanding of key stakeholders within the designated Store Location
- Sales Management against designated target
- Exposure to key stakeholders within the designated territory in which the store is based

**Additional Information** Perks of joining the Tribe**
- Work in a high-growth company with tangible results you're accountable for.
- Enjoy hybrid, remote, and in office work models.
- Competitive remuneration and benefits, including reduced Gap cover rates. Medical Aid and Group Risk scheme contributions.
- Visionary leadership.
- Seize the opportunity for study leave.
- Access to on-demand learning at your fingertips.
- Experience a friendly, collaborative culture with a team of all-round-lekker humans (it’s true, we surveyed our Employees and they told us so).
- If you find yourself at HQ, coffee on tap and a selection of hot beverages provided by our very own onsite Barista.

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