National Technical Operation Manager

2 weeks ago


Roodepoort, South Africa Fidelity Services Group Full time

**Overall purpose of the job**: The National Technical Operation Manager is responsible for the management of technicians, scheduling, fitments and customer care.

**Duties & Responsibilities**:

- Manage and oversee a body of technicians across the country working directly for Fidelity
- Manage and oversee a body of technicians across the country sub-contracting for Fidelity
- Manage a team of scheduling staff to ensure that 90% of sales are fitted in the month of sale Manage, train and develop a world class customer care team
- Analyse calls, identify issues, document the problem, the root cause and the corrective action
- Manage the development of training material and facilitate training interventions
- Manage the development of best practice to improve fitment volumes and facilitate training interventions
- Manage the development of best practice to improve customer care and facilitate training interventions
- Ensure strong communication and collaboration between sales, scheduling, technicians, customer care and finance
- Identify trends and provide insights for Manco and Exco reporting
- To carry out any ad-hoc functions
- Contributes to team effort by accomplishing related results as needed
- Maintain a deep knowledge of Fidelity SecureDrive's products and services and keep up to date with changes
- Contributes to team effort by accomplishing related results as needed
- Develop and maintain a customer centric culture within operations.
- Develop and maintain a total quality management (TQM) framework in the technical portfolio.
- Develop and maintain a customer retention strategy in the customer care portfolio.

**Minimum qualifications and experience**:

- Telematics experience in a managerial role is non-negotiable
- Computer Literate (MS Office, Excel, PowerPoint)
- More than 5 years operational management experience
- More than 2 years multifunctional management experience with more than 100 staff reports
- Strong HR management experience including performance management
- Proven track record of technical understanding and innovation
- Proven track record in operational efficiency and innovation
- Operational budgeting and forecasting skills

Attributes:

- Action orientated
- Time Management
- Planning and Organizing
- Attention to detail
- Problem Solving
**_

**_ Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate._


  • National Sales

    4 weeks ago


    Roodepoort, South Africa Nativechild Full time

    **NATIVE CHILD** **NATIONAL SALES & OPERATIONS MANAGER** **JOB DESCRIPTION** **TITLE**: National Sales & Operations Manager **STARTING DATE**: ASAP **LOCATION**: Allensnek, Roodepoort. Must be willing to travel from time to time. **WORKING HOURS**: Monday to Thursday, 08:00 - 17:00 Friday, 08:00 - 16:30 **DUTIES** - Business development - Account...


  • Roodepoort, South Africa African Personnel Full time

    National Sales and Operations Manager required for a well-established company based in Roodepoort with; - Tertiary qualification in Business Admin - Min 10 years sales and operational management experience - FMCG Cosmetic Beauty experience required - Reliable transport - Target driven - Builds excellent relationships - Ability to work under pressure -...


  • Roodepoort, Gauteng, South Africa South African National Blood Service Full time

    ResponsibilitiesThe National Asset Registry Manager will be responsible for:Maintaining the accuracy and integrity of the Fixed Asset Register.Coordinating the company-wide annual fixed asset verification process.Counting, barcoding, and transferring fixed assets.Updating the SAP system to reflect changes in fixed assets.Compiling documentation related to...


  • Roodepoort, South Africa Fidelity Services Group Full time

    **NATIONAL CONTRACT MANAGER** A vacancy exists for a National Contracts Manager, based in Gauteng. The position will report to the Specialised Services Executive. The main purpose of the position is to ensure that all site-specific security requirements for a National Client, are adhered to and that the Client’s needs are efficiently and professionally...


  • Roodepoort, Gauteng, South Africa South African National Blood Service Full time

    Role DescriptionThe Maintenance Manager at the South African National Blood Service is a critical position responsible for overseeing the maintenance function across the organization. This includes managing maintenance operations, planning, and directing maintenance projects, and developing and administering maintenance policies and standard operating...


  • Roodepoort, Gauteng, South Africa South African National Blood Service Full time

    About the RoleWe have an exciting opportunity for a skilled Work and Maintenance Manager to join our team. The incumbent will be responsible for managing the Maintenance Department's activities nationally, ensuring compliance with legislative and standard operating procedures.


  • Roodepoort, Gauteng, South Africa South African National Blood Service Full time

    Job SummaryThis is a challenging opportunity for a skilled Maintenance Manager to join the South African National Blood Service team. As a leader, you will be responsible for overseeing the delivery of high-quality maintenance services across the organization, driving efficiency and innovation through the adoption of best practices.

  • Head: Learning

    3 weeks ago


    Roodepoort, South Africa South African National Blood Service Full time

    Head: Learning & Development – Technical 1 Listing reference: sanbs_002486 Listing status: Online Apply by: 23 October 2024 Position summary Industry: Non-Profit & Voluntary Sector Job category: Training Location: Roodepoort Contract: Permanent Business Unit: Constantia Kloof Remuneration: R 675,863.00 EE position:...


  • Roodepoort, South Africa Clover Recruitment Full time

    **Job Advert Summary**: Clover is looking for an experienced and motivated National Key Account Manager to join the Commercial team. The successful individual will be responsible for managing of key accounts for specific national account. **Minimum Requirements**: - Degree - Business English: Fluent - Computer literacy (Advanced) - Travel off-site/...


  • Roodepoort, South Africa Fidelity Services Group Full time

    **NATIONAL HEALTH ADN SAFETY CONTRACT MANAGER**: The overall purpose of this position is to ensure that all national site-specific security requirements are adhered to and that the client’s needs are always efficiently and professionally met. The National Contracts Manager carries the accountability and responsibility for the overall service delivery as...


  • Roodepoort, South Africa Dante Personnel Full time

    Gauteng, Roodepoort **National Group Fleet Manager - Security Industry (5000+ Fleet)** **Roodepoort area** - R60 000 - R70 000+ Negotiable_ **You'll be keeping track of transportation operations and ensuring that all policies, procedures, and safety rules are followed. Management and Co-ordination of a Nation Fleet of in excess of 5000...


  • Roodepoort, Gauteng, South Africa South African National Blood Service Full time

    Job OverviewThe South African National Blood Service is seeking a highly skilled and experienced Senior Laboratory Specialist to join our team. The successful candidate will be responsible for managing the daily operations of the Immunohematology Lab, including testing and authorization of test results.ResponsibilitiesOperational Management of the...


  • Roodepoort, South Africa Clover Recruitment Full time

    **Job Advert Summary**: **Minimum Requirements**: **Manage the account development whilst building and maintaining customer relationships** - Analyse and develop customer plan for account - Understand category performance and drive category growth within account - Ensure strategy is implemented with regionals to support overall sales strategy - Ensure...

  • Business Operations

    7 days ago


    Roodepoort, South Africa Aon Full time

    **Job Summary**: Aon South Africa has an exciting opportunity for a Technical, Risk and Control Manager - Business Operations. The Technical, Risk and Control Specialist is responsible for providing operations support to business teams (Commercial, Specialty and Personal Lines) on technical insurance, business compliance and quality standards. Delivering...


  • Roodepoort, South Africa Clover Recruitment Full time

    **Job Advert Summary**: Clover is looking for a Technical Advisor: Fleet to provide technical advice and support in terms of Fleet management with various suppliers. This posotion is based at Clover Head Office in Roodepoort. **Minimum Requirements**: - National Diploma - Business English: Fluent - Computer literacy (Intermediate) - Motor vehicle license -...


  • Roodepoort, South Africa Fidelity Services Group Full time

    **NATIONAL CREDIT CONTROLLER** **HEAD OFFICE** **REPORTING TO: NATIONAL CREDIT MANAGER** The above position is vacant at Head Office, reporting to the National Credit Manager. The main purpose of the position is to make sure that the debtors’ collections are done timeously. **Minimum Requirements**: - ** **Matric Certificate and preferably a...


  • Roodepoort, South Africa Fidelity Services Group Full time

    **NATIONAL CREDIT CONTROLLER** **HEAD OFFICE** **REPORTING TO: NATIONAL CREDIT MANAGER** The above position is vacant at Head Office, reporting to the National Credit Manager. The main purpose of the position is to make sure that the debtors’ collections are done timeously. **Minimum Requirements**: - Matric Certificate and preferably a recognized...


  • Roodepoort, South Africa Fidelity Services Group Full time

    **NATIONAL CREDIT CONTROLLER** **HEAD OFFICE** **REPORTING TO: NATIONAL CREDIT MANAGER** The above position is vacant at Head Office, reporting to the National Credit Manager. The main purpose of the position is to make sure that the debtors’ collections are done timeously. **Minimum Requirements**: - Matric Certificate and preferably a recognised...


  • Roodepoort, South Africa Fidelity Services Group Full time

    **NATIONAL CREDIT CONTROLLER** **HEAD OFFICE** **REPORTING TO: NATIONAL CREDIT MANAGER** The above position is vacant at Head Office, reporting to the National Credit Manager. The main purpose of the position is to make sure that the debtors’ collections are done timeously. **Minimum Requirements**: - Matric Certificate and preferably a recognised...

  • Team Leader

    3 weeks ago


    Roodepoort, South Africa MTN Nigeria Full time

    **Mission/ **_Core purpose of the Job: _** - To lead a team of second line technical support agents, ensuring swift and effective resolution of customer technical queries. The Team Leader will be responsible for driving customer satisfaction and retention by implementing innovative support strategies, managing team productivity, and maintaining high...