Business Banking Advisor

5 months ago


Durban, South Africa FirstRand Full time

Job Description

To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests.

Hello Future Business Banking Advisor

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

- Achieve net profit growth for business
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
- Manage existing clients and grow portfolio through making contact and generating leads
- Manage the growth of active customer Account Base to increase client base
- Maximise Business Portfolio cross sell opportunities and strengthen client relationships
- Contact prospective clients and sell appropriate banking products in order to achieve sales targets
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
- Comply with governance in terms of legislative and audit requirements
- Enter all Qualified leads into the sales pipeline and maintain on a daily basis
- Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
- Provide accurate and reliable sales and service statistics
- Manage own development to increase own competencies
- FAIS Compliant (RE5)
- NQF5 (Financial)
- 2 year Customer Care/ Call Centre environment experience
- Experience of dealing with high level customer queries in a Customer Care environment
- Person must not be an unrehabilitated insolvent

We can be a match if you are:

- Analytical
- Financial acumen
- Attention to detail
- Technology savvy
- Ability to deal with customers (problem solving/ customer service)
- Ability to interpret financial statements
- Relationship management
- Ability to network and build lead flow

Job Details

Application Closing Date

22/02/24


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