Gm- Air Bnb

**Consisting of two separate self catering properties with a total of 350 rooms.**

**Duties and Responsibilities**:

- Oversee the operations functions of the hotel, as per the Organizational chart.
- Hold regular briefings and meetings with all heads of departments.
- Ensure full compliance with hotel operating controls, SOPs, policies, procedures, and service standards.
- Handling complaints and overseeing the service recovery procedures.
- Manage ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
- Ensure all decisions are made in the best interest of the hotels and management.
- Develop improvement actions and carry out cost savings.
- Prepare monthly reports.
- Overseeing and managing all departments and working closely with department heads daily.
- Manage and develop the Hotel team to ensure career progression and development.
- Be accountable for the responsibilities of department heads and take ownership of all guest complaints.
- Provide effective leadership to hotel team members.
- Lead in all aspects of business planning.
- Respond to audits to ensure continual improvement is achieved.
- Oversee the timeous facilitation and monitoring of legalization, Occupational Health & Safety Act, fire regulations, and other legal requirements.

**Requirements**:

- A university degree or diploma in hotel management or a related field AND / OR 5 years or more experience in a similar role.
- Excellent computer system skills.
- Available to work when needed, including weekends, holidays, and nights.
- Knowledge of the Protel system is an advantage and must have experience in other Hotel Management systems

Experience within the Apart Style Hotel or Air BnB space is advantageous