Technician: Ups and Inverters

4 months ago

Bloemfontein, South Africa Mustek Limited Full time

**Job Purpose**:
The technician is responsible for servicing, testing and repairs of inverters, mainboards and UPSs, and/or other related equipment and components depending on the requirements of the position. The technician also provides technical support to customers relevant to the specific area/discipline.

**Responsibilities**: Technical Service**
- Follow the correct test process for all products.

***Customer Satisfaction**
- Complete 6 repairs per day according to the specific discipline.
- Maintain work rate at above 90% of SLA as per described SLA for the products 2 business days.
- Maintain a rework rate of below 2% of SLA within a 90-day period between barcodes.
- Keep all notes up to date and inform clients of progress on repairs.

***Housekeeping**
- Keep work areas clean at all times.

***OHS and ISO**
- Ensure compliance with environmental, OHS and safety, including quality standards set forth by the company and comply with PPE regulations.

***Stock**
- Have no test stock outstanding for more than 2 business days.

**Qualification and Experience**:

- Matric
- CompTIA A+ or equivalent
- Valid code 8 driver’s license
- 2 years in technical customer services toe/helpdesk environment

**Skills and Knowledge**:

- Good knowledge of general administrative and internal processes
- Knowledge of ICT industry
- Product offering software and hardware technical knowledge
- Problem solving skills (analytical)
- Good communication skills (verbal and written)
- Technical skills and problem analysis

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