Director - Citizen Interface

2 weeks ago


Cape Town, South Africa City of Cape Town Full time

ELIGIBILITY

Suitable qualified

CLOSING DATE

03.02.2023

REFERENCE NUMBER

CS 18/23 ext

SALARY

**TCOE**: R1 808 195.00 p.a.

DEPARTMENT

Citizen Interface

DIRECTORATE

CORPORATE SERVICES Director - Citizen Interface

**Requirements**:

- B Degree coupled with extensive relevant local government

managerial experience

Key Performance Areas
- To provide strategic leadership, direction, guidance and oversight

to the Citizen Interface service to the public/ citizens of the Cape

Metropolitan area and key stakeholders
- Develop and direct key functions and processes in Public

Participation, Regional Management of Sub Councils, Departmental

Support Services and Stakeholder Engagement
- Driving the development, implementation and annual review of

Strategic Plans, SDBIP and Service Delivery Model
- Lead and direct the capital operating budget and programme

management function within the department
- Ensure Public Participation support to the decision making structures

namely Council and its Committees, the Mayor, Mayoral Committee

members, the Speaker, Chief Whip, City Manager and the executive

Management Team
- Leading and directing integrated customer
- centric Area-based

Service Delivery through subcouncils
- Overseeing the establishment and management of the activities of

the Sub councils and Ward Participatory mechanisms
- Internal and external stakeholder engagement
- Working knowledge of CPPPM, Contract Management and

Demand Planning processes
- Play a strategic role in identifying and prioritizing community needs

per geographic area to assist in response through service delivery



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