Starke Ayres: Customer Service Clerk

2 weeks ago


Kempton Park, South Africa Plennegy (Pty) Ltd. Full time

A role has become available for a Customer Service Clerk in the Production & Supply Chain Department based in Kempton Park. The purpose of this role is to ensure all orders are processed promptly and efficiently as per the Customer’s requirements.

**RESPONSIBILITIES**:

- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Enter new customer information into the system
- Update existing customer information
- Identify and escalate priority issues
- Follow up customer calls where necessary
- Document all call information according to standard operating procedures
- Providing necessary feedback to Sales Representatives/ Customers
- Motivate innovative methods that ensure customer satisfaction is at the highest level with the Supervisor and implement accordingly.

**REQUIREMENTS**:

- Matric ,
- Computer Literacy,
- 2-3 years relevant experience,
- SAGE X3 experience added advantage



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