Instore Trainer-fragrances

7 months ago

Johannesburg, South Africa L'Oreal Full time

To train Retail Staff (as well as internal staff) on brand-related products and services.
- Impersonate and transmit the values of the brand to the distribution
- Develop creativity among clients and their teams, linked to new products (if there is no artistic trainer in the country) - Implement global or customized training programs
- for each store and/or staff members
- Participate in the development of new training actions
- Make qualitative feedback on our products sell-out
- Contribute to improve our products sell-out in line with brand strategy
- Keep an eye on competition and report information
- Actively involved in managing and facilitating instore eventing

**Main KPIs**: Productivity, IPT/AUS NPS/ MS Score Conversion rate

**PROFESSIONAL & TECHNICAL COMPETENCIES**

**EMBODIES BRAND IDENTITY & KNOWS SELECTIVE BEAUTY UNIVERSE**
- Master brand identity and knows sense of purpose
- Masters’ fundamental knowledge: products, categories, gestures, sales and service
- Master competition, market, clients, and trends knowledge

**DRIVES BUSINESS THROUGH SERVICE & RETAIL EDUCATION**
- Elaborates service & retail education plans aligned with business priorities
- Cooperates with 360° internal and external stakeholders guarantying a consistent
- customer experience
- Pilots & monitors Retail Education's Efficiency

**DESIGNS, TRANSMITS & EMPOWER**
- Designs appropriate learning solutions for Customer Experience
- Delivers & transmits Education Contents
- Provides personalized follow-up & coaching
- Animates learning communities with passion

**ELEVATES CUSTOMER EXPERIENCE & SERVICE ATTITUDE**
- Fosters empathy
- Knows customer profiles & transmits customer centricity
- Continuously elevates services standards and POS execution according to brand
- specificities

**ROLE REQUIREMENTS**
- Matric/Grade 12
- At least 5 years sales management and field management experience.

We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital status, medical condition or disability. We adhere to all local Labour Relations legislation.
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