Admin Supervisor

**Job Description: Administration Supervisor**

**Function**:Administrative

**Family**:Office Support / Management

**1. Function Description**:

- Provides administrative assistance in a staff capacity to management by providing secretarial, clerical and office management support, across a range of diverse functions, which may include finance, human resources, information technology, planning, supply and other corporate services.

**2. Family Description**:

- Performs general clerical duties which may include data entry, typing, record keeping, records maintenance, photocopying, organizes office supplies and office equipment.
- Performs office service activities for a manufacturing or office facility including records maintenance, mail services, telecommunications, copier services and office machine operation.
- Arranges for purchases of office supplies and equipment.

**3. Organization Level Description**:

- Directly supervises support employees (grades 1S-7S)
- Directs the day-to-day activities of a work group
- Assignments are largely established in accordance with schedules and deliverables

**4. Minimum Experience**:5 years functional + 0-2 years managerial

**5. Preferred Education**:University (Degree)

**6. R**
**esponsibility Statements**:

- Supervises office support employees by selecting, orienting, training, assigning, scheduling, coaching, counselling, and disciplining employees; communicates job expectations; plans, monitors, and appraises job contributions; recommending compensation actions; adheres to local laws, policies and procedures.
- Coaches, trains and leads the office support team to provide high quality office support ensures employees adhere to quality standards, deadlines, and proper procedures, correcting errors or problems, evaluates different requests/practices and provides best solutions.
- Plans and organizes clerical support activities; establishes procedures, practices, and work methods to increase work unit effectiveness and efficiency.
- Resolves problems, complaints and concerns related to the office support staff.
- Recommends internal and external recruitments, transfers, promotions, salary actions, budget recommendations, terminations and conducts performance appraisals; evaluates employee job performance and conformance to local laws, policies, regulations and procedures and recommends appropriate personnel action.
- Analyses and resolves problems; interprets policies and demonstrates solid knowledge of processes and protocols for budgets and funds.
- Implements and communicates work procedures, company or departmental policies and procedures and service standards to employees in conjunction with management.
- Approves orders and maintenance of office supplies for the department.
- Approves purchase orders, processes invoices and acts as the liaison between the company and vendors.

**_Fidelity Services Group (Pty) Ltd supports the global fair practice and business ethics on the continuous development of our human capital as the key resource to our success in the markets in which we participate._