Customer Experience Officer

2 weeks ago

Vosloorus, South Africa Clinix Health Group (Pty) Ltd Full time

**Job Title: Customer Experience Officer**
**Location: Clinix Botshelong-Empilweni Private Hospital (Vosloorus).**

**Reports to: Hospital Manager.**

***Job Summary**:
As Customer Experienced Officer, take responsibility to plan, coordinate and ensure all functions at the hospital are performed in a manner that optimises patient and staff experience.

**Minimum Qualifications and Experience**:

- Diploma: Marketing or healthcare related.
- 3 - 5 years in a health care environment.
- Experience as a customer experience specialist is advantageous.
- Computer proficiency.

**Minimum Job Requirements**:

- Implement approved frameworks and processes in which all patient experience initiatives will be deployed in the Hospital.
- Utilisation of patient experience index data (from various CHG sources) to improve patient experience.
- Under the leadership of the hospital manager and other senior managers, manage the overall patient experience within the hospital.
- Develop and manage patient journey campaigns.
- Creation or customisation (based on hospital need) of patient education materials including brochures, pamphlets and videos.
- Assist in the management of the flow of patients through various departments of the hospital to ensure they are seen or attended to in time by the appropriate health practitioners.
- Execute all customer experience tasks within established frameworks and policies to promote ‘one Clinix’ experience across all hospitals.
- Identifies and presents trends that might be addressed to improve quality and patient experience.
- Manages the customisation of customer experience (including hospital employees) initiatives and ensures the implementation thereof.
- Responsible for the coordination and execution of staff-related activities aimed at increasing satisfaction (including but not limited to, Health Day coordination, Staff wellness, etc.).
- Supports staff to serve as liaisons between patients, healthcare workers and families.
- Ensure timeous resolution of stakeholder queries and complaints and take ownership of issues.

  • Cashier and Customer Service Assistant

    4 days ago

    Vosloorus, South Africa Specialist Confectionery Full time

    Cake Zone has an open position for a cashier / customer service position in our Chris Hani Crossings branch in Vosloorus - Serve confectionery products to customers - Process sales transactions - Take event cake orders from customers - Prepare and pack confectionery products - Handle customer issues **Requirements**: - 2 Years previous Customer Service or...

  • Cashier/sales Assistant

    2 days ago

    Vosloorus, South Africa Anitas Cosmetics Full time

    Position based in Voslorus Execute cash register Merchandising and general housekeeping Assist customers with product enquiries Execute stock takes Receive orders Minimum 3 years retail experience required as a cashier Must be willing to rotate between stores Must be able to work retail hours including Sundays and public holidays **Job Type**:...

  • Trainee Manager

    6 days ago

    Vosloorus, South Africa Jam Clothing Full time

    **JAM is no ordinary Company. The words, conventional and average are not part of our vocabulary.** **It takes a front footed, passionate person to exceed in JAM. We love people that think out the box & who are able to bring the best out of other people whilst maintaining world class standards.** **So if you want to work hard and make your life count then...

  • Store Manager

    2 weeks ago

    Vosloorus, South Africa Jam Clothing Full time

    **Pump up the JAM, Pump up your CAREER** **JAM is no ordinary Company. The words, conventional and average are not part of our** **vocabulary.** **It takes a front footed, passionate person to exceed in JAM. We love people that think** **out the box & who are able to bring the best out of other people whilst maintaining** **world class standards.** **So...

  • Phlebotomist - Vosloorus (Night Shift)

    1 day ago

    Vosloorus, South Africa Ampath Trust Full time

    Advert Reference: P10473 Phlebotomist - Vosloorus (Night Shift) Job Title: Phlebotomist - Vosloorus (Night Shift) Closing Date: 2024/03/11 Position Available From: 2024-03-04 Area: Vosloorus Actual Place Of Work: Vosloorus Position Type: Full-Time Weekly Hours: 42 Time Conditions: 7 day Work Week (South Africa) Purpose of Position: To provide...

  • Registered Nurse-midwife

    24 hours ago

    Vosloorus, South Africa Clinix Health Group (Pty) Ltd Full time

    **Location: Clinix Botshelong-Empilweni Private Hospital (Vosloorus).** **Job Summary**: The Registered Nurse will promote and deliver quality patient care and wellness in accordance with industry standards and to execute Nursing duties within the standards, procedures and protocols set down by the South African Nursing Council and Scope of...

  • Real Estate Agent

    5 days ago

    Vosloorus, South Africa Oscar properties Full time

    Ready to take your career to the next level with Ready to take your career to the next level with a well-established, well-known brand in the industry? You have come to the right place because Oscar properties #1 Property Company, is looking for Real Estate Agents. If you are a natural networker gifted with the art of persuasion and who isn’t afraid of...