Dialler Administrator

6 days ago

Umhlanga Rocks, South Africa Synergy Contact Centre Full time

**Objectives of the role**

We are looking for an organized and highly motivated Dialler Administrator. The Dialler Administrator will assist the Synergy campaigns ensuring that they have the required support to be able to make and receive calls to our client’s satisfaction meeting the required SLA’s as set out by our clients.

**Responsibilities**:

- **Real time monitoring of the campaigns**:

- **Assisting with Data loads**
Ensuring that outbound campaigns have enough data supply and that the team can continue operations.
- **Assisting IT in resolving connectivity issues to our dialler platforms.**:

- **Logging of tickets to our dialler partners**:

- **User administration on our dialler platforms**
**Job Requirements**:

- Minimal of 2 years’ experience with Diallers and Telephony
- SQL knowledge preferable
- Expert level Excel skills preferable
- Expert level PowerPoint skills preferable for
- Matric Essential

**Job Types**: Full-time, Permanent

**Experience**:

- Dialler Administration: 1 year (required)
Work Remotely:

- No

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