Dealer Principal

Our well known automotive dealer client based in Pietermaritzburg currently holds a vacancy for an exprienced Dealer Principal.

**Purpose**

Develop tactical strategy and associated delivery plans, implementing policies ensuring maximum efficiency and profitability of the relevant department, whilst providing customer satisfaction. Maximise profitability for relevant department through the sales of vehicles and products

**Position Overview**

**Purpose**

Develop tactical strategy and associated delivery plans, implementing policies ensuring maximum efficiency and profitability of the relevant department, whilst providing customer satisfaction. Maximise profitability for relevant department through the sales of vehicles and products

**Specific Role Responsibilities**

**GENERIC JOB OUTPUTS**
- **PROCESS AND GOVERNANCE**_

Develop, align and implement a departmental (tactical) strategy and associated policies and guidelines.
Implement corporate governance and compliance policies to identify and manage risk exposure liability.
Measure the delivery of operational plans, realign and improve where required.
Adhere to current legal compliance, e.g. FICA regulation, POPI Act and Consumer Protection Act (CPA) and others.
Assist new vehicle sales with trade in's and evaluations.
Determine, create and track performance criteria and establish an evaluation method to measure and improve operational efficiency for the dealership.
Develop and ensure the execution of marketing plans and initiatives, supporting the marketing strategy and organisational objectives.
Develop and implement departmental (tactical) delivery plans and set operational targets.
Develop, implement and maintain relevant advertising campaigns and where possible increase market penetration to meet company objectives.
Ensure vehicle stock is managed in accordance with company /OEM/ Importer policies.
Establish and sustain business and OEM/Importer relationships.
Initiate and structure sales deals to ensure maximum profits of vehicles sales are achieved.
Maintaining content on digital and social media platforms in accordance with OEM/Importer and organisational standards.
Plan and organise parts and accessory sales through assigning sales priorities and continuously reviewing and adapting targets to achieve objectives and goals.
- **FINANCE**_

Develop, implement and monitor a cycle of medium term cost improvements.
Compile a budget which aligns to delivery plans, monitor and report on variances.
Drive sales targets and overall profitability.
Ensure that the assets, resources and equipment are managed in a manner that enhances cost effective utilisation.
Maximise rebates and ensure payments from OEM/Importer.
- **CLIENT/CUSTOMER**_

Plan and deliver services that create a culture which aims to exceed customer expectations in all aspects of the business.
Prepare service delivery excellence plans for internal and external customers and ensure implementation.
Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for customer feedback and exceptional service delivery.
Develop and manage key stakeholder relationships that enable achievement of operational objectives.

Manage CRM processes and procedures.
Negotiating deals with customers whilst ensuring profitability.
Resolve escalated customer complaints that managers are unable to rectify in order to
ensure customer satisfaction.

**GENERIC JOB COMPETENCIES**
- **TECHNICAL COMPETENCIES**_

**Conflict Management**: Being able to identify and handle conflicts sensibly, fairly, and efficiently. Resolving conflict, before it becomes a major obstacle to the work environment and critical in relation to customers.

**Developing Sales**: Identify, and/ or develop and sell a product or service. Aligns the knowledge and skills required to effectively identify and sell a product or service to a new client.

**Legacy Technical Competencies**: This competency reflects on those inherited, predominant, common, routine competencies expected from each generic role profile, and sets the platform of the people, equipment or situations that will be interacted with or be dealt with.

**Manage personal work priorities and professional development**: The competency reflects on and demonstrates employee accountability towards their own professional development and sets the environment for corporate social responsibility and the competence essential to advance corporate citizenship.

**Negotiation Skills**: Capable of bargaining over issues affecting self and/or the business unit, to obtain agreement between parties with different views; negotiating logically with diplomacy in defence or motivation of a particular stance to reach mutual-agreement.

**Occupational Health and Safety**: To provide for the health and safety of persons at work and for the health and safety of persons in connection with the use of equipment and against hazards to health and safety, arising