Fragrance Consultant Chanel

**Position**: Fragrance Consultant Chanel

**Department** : Sales

**Location**: Polokwane, Mall of the North

**Reporting to** : RDM

**Purpose of the Role**

The purpose of the role is to provide an exceptional client experience to maximise sales and profitability; to ensure that operating standards are executed and maintained, and to build and enhance the retailer brand image.

**KEY RESPONSIBILITIES**

MAXIMISE TURNOVER, PROFIT AND PRODUCTIVITY
- Achieve monthly and annual sales targets
- Assist in setting up and driving sales at events/launches/retailer activities
- Provide feedback on sales/customer related issues or concerns timeously

BRAND MANAGEMENT
- Monitor competitor activity, stay up to date with current industry trends
- Ensure that hygiene and safety standards are maintained according to retailer requirements at all times
- Adhere to and maintain brand standards at all times

STOCK MANAGEMENT, MERCHANDISING AND STORE OPERATIONS
- Ensure that stock is merchandised according to merchandising guidelines
- Report out of stocks to line manager daily to drive sales and maintain an exceptional client experience
- Stock administration, stockloss prevention, stock level control and management
- Implementation and adherence to operating procedures and policies at all times
- Asset control and security
- Point of sale

CUSTOMER EXPERIENCE
- Provide an exceptional and consistent client experience to all clients
- Uphold and reinforce the Client journey and experience standards
- Build relationships, loyalty and inspire confidence in clients by providing fragrance recommendations
- Use expert knowledge and skills when demonstrating fragrances to clients
- Share fragrance tips, expert knowledge, current trends and provide customers with a personalised, educational experience
- Drive increased customer data base (attraction of NEW customers)

TEAMWORK
- Work in collaboration with other colleagues and stakeholders to ensure a harmonious working environment, contribute to the execution of the overall sales operational plan, participate in and support all events and hold each other accountable
- Support and assist new team members with onboarding and orientation
- Ensure that exceptional; consistent standards are maintained
- Live the company values; conduct oneself with integrity at all times

ADMINISTRATION
- Daily tracking sheets/reports completed and submitted as required
- Implementation of CRM processes
- Retail reports and updates as required

**COMPETENCIES**

ÿ Deciding and Initiating Action

ÿ Working with People

ÿ Relating & Networking

ÿ Adhering to Principles and Values

ÿ Persuading and Influencing

ÿ Planning and Organising

ÿ Delivering Results & Meeting Customer Expectations

ÿ Coping with pressure and setbacks

**REQUIREMENTS/QUALIFICATIONS**
- Matric certificate
- At least 2 years cosmetics/fragrance experience within a retail environment
- Must be able to demonstrate retail knowledge and current industry trends
- Must be a team player, an active learner and problem-solver
- Must be willing to work weekends and shifts as required
- Must have own transport

**Job**: Sales and Service

**Primary Location**: Polokwane, Mall of the North

Ability to commute/relocate:

- Polokwane, Limpopo: Reliably commute or planning to relocate before starting work (required)