Sales/ Service Advisor

2 weeks ago

Cape Town, South Africa Teleperformance Full time

Overview:
We have an exciting opportunity available

Join our US team today

We're looking for our next Sales Advisor (Night shift)

Overview:
Providing a Simply Brilliant customer experience by professionally and courteously handling all customer contact in compliance with company directive. Providing quality customer service through sales at every instance, promoting products and services whilst stimulating revenue for the business

Qualifications:
Work Experience:

- 6- 12 months Sales Experience
- Proven Experience in delivering excellent customer services to internal and external customers
- Experience within an outbound sales environment
- Superior oral and written communication, presentation, and interpersonal skills.

Technical skills:

- Multitasking skills - system & platforms
- Typing skill

**Responsibilities**:

- Having a true passion for identifying sales opportunities to maintain and build our Clients

customer base, whilst delivering an exceptional customer experience.communication, questioning and negotiating skills with the ability to identify customer

needs quickly to grasp every opportunity to retain customers, and/or close new business

opportunities
- The role involves providing the customer with knowledgeable information by identifying

and promoting significant products and services.
- Outbound Customers and Colleagues escalated sales.
- Queries to identify, qualify and close new business and renewal opportunities
- Understanding customer’s reasons for exploring cancellation, addressing these positively,

identifying opportunities, and looking at various options available with the ultimate aim of

retaining their business.
- Striving for First Call Resolution, on every contact
- Working closely with service colleagues to raise service standards through escalating

issues and opportunities to the most appropriate person, developing joint solutions and

sharing best practice.
- Undertaking other customer administration and product processing activities as necessary

to maximize operational effectiveness and deal with peaks in demandtechniques and tools and demonstrating our clients People Expectations to maximize your

performance Complying with all our clients required standard of sales/service excellence

and best practice, operating effectiveness and legal and regulatory requirements
- Taking correct information, asking the right questions, and offer the solutions that leave

them smiling. That’s why we’ll encourage you to be yourself in our fast-moving, fastgrowing business.
- Provide an excellent customer experience to our customers and ensure engagement with

the customer to draw their attention to other suitable products available that could

improve their customer experience through sales.
- Making outbound calls. Representing the company in a positive light. Building and

maintaining relationships with new, existing, and past customers. Upselling and

maximising sales.

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