Community Activator I

**Requisition Details & Talent Acquisition Contact**
- Req: 122038- Lebohang Monate**Job Family**
- Sales and Service**Career Stream**
- Sales- Leadership Pipeline- Manage Self: Technical (MST)**FAIS Affected**
- FAIS Affected - Yes**Job Purpose**
- To ensure Nedbank can connect and reach clients where they live, meet, shop, work and travel; to ensure profitability and growth in the informal market.**Responsibilities**:

- Nedbank Goals (EDUCATE and SOLVE):
- Educate clients on the convenience, security and functionality of self-service solutions
- Increase the uptake of Nedbank products and service.
- Educate clients on Transactions and servicing of their accounts.
- Educate clients on digital banking and increase digital activity.
- Facilitate with resolution of client banking related queries.
- Solve client banking needs by offering digital banking solutions.
- Nedbank Goals (GROW):
- Create great client experiences through client engagement to ensure Nedbank is rated number one in client service.
- Connect with the informal market community and offer financial solutions and services to meet their banking needs.
- Achieve sales growth targets by seeking opportunities to grow market.
- Client Engagement:
- Establish relationships with Individuals and businesses in the community (i.e. spaza shop owners).
- Demonstrate banking to the community as simple, convenient and progressive through trusted digital channels.
- Engage the community where they live, meet, shop, work and travel.
- Participate in community needs discussions to build mutually beneficial banking relationships.
- Ensure great community experiences by acting in the client's best interest; keeping the the client informed and always do and say as promised.
- Risk, Operations and Leadership:
- Adhere to Nedbank security, operational and compliance procedures and policies
- Uphold the Nedbank corporate image requirements and standards.
- Give input to support and management teams to enable communities to achieve their financial goals and to ensure a client first mindset in all interactions.
- Be an example to the team and others by bringing the Nedbank values and behaviours to life through your own behaviour, practice and self-growth.
- Ensure FICA and FAIS requirements are met as required by relevant legislation.
- Complete all relevant training requirements for role and ensure continuous learning as required.

**Essential Qualifications - NQF Level**
- Diploma

**Preferred Qualification**
- FAIS accredited Qualification (Accounting, Finance, Banking, Business)**Minimum Experience Level**
- 1 - 2 years
- Demonstrated community involvement; Client Service, Sales, Relationship Building**Technical / Professional Knowledge**
- Customer service principles
- Product Knowledge
- Client service principles
- Problem solving skills
- Client Relationship Management
- Financial products and services, Nedbank and external providers
- Relevant Nedbank policies and procedures
- Behavioural Competencies- Business Acumen
- Sustaining Customer Satisfaction
- Building Influential Partnerships
- Account Planning
- Advancing Sales Discussions
- Building Networks
- Planning and Organizing
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_