Manager / Manageress

Vodacom Retail Dealer is in search of a talented, multi-skilled Manager / Manageress to join our high performance team.

This is a great opportunity for an experienced, ambitious individual with a hunger for winning & the accompanying huge financial rewards to join a vibrant Winning team
- Strong Retail communications, sales & customer service background in both consumer & enterprise business environments with strong process and policy processes.
- Worked in Vodacom structures or other Retail communications management environments.
- Familiar with Vodacom systems, including M2 (both front & back-end), VPP, UCS (both front & back-end)
- Experienced in both CBU & EBU mobile & fixed connectivity solutions such as FTTB, LTE, Business Wireless, hosted servers, VoIP, cloud storage, etc
- A passion for innovation, people, technology & educating people to embrace technology
- Ability to absorb pressure, keep a calm head and excel under challenging conditions. Remember: retail is detail
- Mature, exemplary conduct with strong leadership qualities to guide and focus the various Retail teams on common objectives
- A good understanding of the Retail telecommunications landscape, with a strong understanding of where Vodacom finds itself as a brand
- Good interpersonal skills, with the ability to connect & communicate effectively with Retail staff, OEM representatives, Head Office staff and senior management alike

Duties & responsibilities include overseeing management & guidance on all Retail store processes.

These include, but are not limited to:
Driving & achieving sales & non-sales targets

Customer care: Maintaining a high standard of customer care at all times

General admin: And after sales and compliance on repairs, items owings, all services processed in our stores sales or pure service transaction. Managing the teams and updates on Whatsapp groups

Stock - Managing stock of both devices and accessories to ensure always ahead of the industry. Ensuring we are sufficiently stocked and managing redundancy weekly. Managing stock control and stock takes to minimize stock shortages.

Processes
- Always building and maintaining processes between customers
- sales force and admin to ensure best customer experience.

SALES TARGETS

New Postpaid connections in both Voice & Data on consumer and SME

Fibre sales internal and external sales

Upgrades/Retentions on voice, data and connectivity

Cash Sales - devices, airtime, etc

Accessories, CIOT products and gadgets

Insurance and financial services products

TechZone (PSU - Perfect Start Up) including basic repairs and software upgrades.

Connectivity - LTE (Long term evolution) - wireless internet - Business Internet Wireless

NON-SALES TARGETS

Customer service - TNPS (Touch Point Net Promoter Score)

Qnomy statistics (queue management within the Store)

Meeting Customer Service objectives

Handling daily operational matters, including

Housekeeping, cleanliness, branding & marketing elements, Top 10 Table, Corporate identity, planograms, digital screens etc

Infrastructure maintenance, including shop fitting, IT & store automation

Managing on-site marketing & promotions, including

In-store promotions,

In-mall promotions

Out-of-Mall Promotions

Ability to commute/relocate:

- Pietermaritzburg, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- High School (matric) (preferred)

**Experience**:

- 5+ years (preferred)