QA Analyst

Gr12 or equivelant
- Monitoring Customer Interactions
- Ensures the call center agents adhere to predetermined quality assurance standards and the business’s standard operating procedures
- Monitor calls to provide feedback regarding telephone etiquette, product information given and procedures
- Call Center Experience is a requirement
- Conducts side-by-side and listening feedback sessions with agents as required
- Must have demonstrated strong organizational, time-management, and written and oral communication skills
- Position involves the ability to work at a desk while using a telephone/headset and computer to talk and correspond with Management and employees
- Must have previous Quality Assurance Analyst experience in a Call-Center Environment

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Green Point, Western Cape: Reliably commute or planning to relocate before starting work (preferred)