Team Leader

Job Title: Team Leader

Workplace: NHC Medical Health & Dental Centre - Northcliff

Position Type: Permanent

Direct Report: Centre Manager

Purpose:
To undertake the day-to-day supervision of the Centre, building maintenance, customers, and team members. To implement new ideas to keep improving customer service and business performance through efficient management of the centre.

Key Performance Indicators

Assist in the supervision and evaluate work activities of admin, cleaning, Patient Care Consultant staff, and gardener.

Managing one's own time and the time of others.

Maintain computerized record management systems (Medical Software) to store and process data such as patient information, and to produce reports (Telephone reports)

Assist in ensuring that all functions pertaining to computers are done timeously i.e. Daily backups, backup and restore, medprax, month-end procedures, etc.

Monitor compliance with organisational policies and procedures in the Centre.

Assist in establishing work schedules and assignments for staff, according to workload, space and equipment availability.

Maintain communication between professionals, staff and patients.

Maintain awareness of general condition of health Centre and work done by service providers.

Resolve customer complaints by following due process, and answer customers' questions regarding policies and procedures.

Assist in supervising the work of administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

Identify employee job performance problems in order to recognize causes and issues, and to work on resolving problems.

Assist in training and instruct employees in job duties and company policies or arrange for training to be provided.

All discussions pertaining to organisational problems, organisational problem resolution and personal matters will be conducted in the appropriate forums and not in public areas or reception areas of the NHC Health Centre’s or NHC Offices.

In the event of any security related event the security companies contracted to NHC must be advised along with the South African police and a case must be opened.

Adhere to all procedures as laid out in the care consultants SOP, training manual and job description when assuming the same roles at reception.

Execute on all reasonable instructions given by superior.

Ensure that you are familiar with the Company’s policies and procedures as amended from time to time.

Ensure that Centre reports are done daily.

Ensure that all maintenance and other contractor duties/work is reported on the relevant communication platforms, as well as to head of operations.

Qualifications:
Matric

ND: Business Management qualification (NQF Level 6)

3-5 years’ experience in similar role

2-3 years' management experience

GoodX experience will be an added advantage.

Computer literacy (MS Packages, PaySpace)

People Management

Skills and Attributes:
Strong interpersonal skills and conflict management

Basic financial literacy and understanding

Flexibility in terms of availability

Professional communication skills

Ability to build professional relationships with doctors and patients to promote patient-doctor interaction.

Ability to work under pressure.

**Job Types**: Full-time, Permanent