Booking Clerk

4 months ago

Milnerton, South Africa O'Brien Recruitment Full time

A well-known automotive company is seeking a booking clerk for a 6 month contract. Booking experience is essential for this role. Please see the duties below:

- Schedule service appointments for customers
- Provide excellent customer service and answer inquiries
- Assist service advisors in documenting customer vehicle information and concerns
- Maintain accurate records of service appointments using software
- Confirm appointments and send reminders to customers
- Notify customers about manufacturer recalls and warranty-related service needs
- Coordinate with the parts department to ensure necessary parts are available
- Assist with billing and payment processing for completed services
- Handle appointment-related issues and ensure customer satisfaction
- Manage the daily schedule, optimizing technician availability
- Maintain compliance with documentation and regulatory requirements
- Collaborate with service advisors, technicians, and other service department staff

**Requirements**:

- Matric certificate
- Booking experience

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