IT Support Helpdesk Technician

We are looking for a competent **Help desk support technician** to provide fast technical assistance to our clients. An excellent Help desk technician must have good technical knowledge and communication skills. They must also be customer focused and patient.

**Responsibilities**:

- Perform remote troubleshooting and diagnostics
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team

**Requirements**:

- Proven experience as a **help desk technician** or other customer support role
- Experience in IT customer support
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills

**Salary**: R8 000,00 - R12 000,00 per month

**Education**:

- Certificate (preferred)