Assistant Store Manager

3 months ago

Western Cape, South Africa The Foschini Group Full time

**Responsibilities**:
Driving turnover to ensure achievement of targets

Controlling expenses

Managing stock losses to ensure shrinkage is in line with the Company standard

People management, including recruitment, development of staff, employee relations, performance management

Executing in-store merchandising strategy and standards

Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers

**Qualifications & Experience**:
A Grade 12 qualification

A minimum of 3 years retail or admin experience

Previous Retail Management experience

**Skills**:
Have an interest in fashion

A passion for excellent Customer services and sales environment

Figure and admin orientated

Organised and thorough

Profit and turnover driven

Able to manage risk within the store

The ability to communicate and persuade effectively at all levels

Ability to show initiative and be resourceful

Ability to source and implement effective solutions in a fast-paced environment

Customer Service Delivery

Office Systems

Policy & Procedures

Strategic Sales Planning

Managing the Sales Process

Customer Value Management

**Behaviours**:

- Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness
- Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
- Customer Focus - understands, anticipates, and meets the needs and expectations of customers
- Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
- Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
- Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
- Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
- Values differences - recognises, respects, and appreciates the diverse values, beliefs, and perspectives of other

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