Cw 412482 - Executive Housekeeper

2 weeks ago

Gauteng, South Africa HotelJobs.co.za Full time

**Employer Description**

Luxury 5-Star Hotel with 38 suites located in Johannesburg North.

Our client is seeking an Executive Housekeeper responsible for overseeing and maintaining the cleanliness of their upscale 5-star Hotel with 38 luxury suites in Johannesburg North.

**Qualifications**
- Essential leadership experience in a 5-star Boutique Hotel environment is required.

**Skills**

Operational:

- Supervise daily cleaning tasks of the housekeeping team.
- Ensure professional appearance and courteous service from housekeeping staff.
- Plan and maintain duty rosters, monitor timekeeping, and address absenteeism.
- Ensure daily cleaning of rooms and public areas.
- Monitor adherence to allocated cleaning times.
- Regularly check rooms for repairs and refurbishing.
- Participate in face-to-face meetings with housekeeping staff.
- Notify Resident Manager of areas requiring decor.
- Maintain company and statutory hygiene standards.
- Conduct regular fire and evacuation drills.
- Familiarity with all Health and Safety measures.

Stock Control:

- Order, store, and issue housekeeping supplies and equipment.
- Conduct weekly and monthly stock takes.
- Mandatory presence for monthly stock takes.
- Tight control over housekeeping supplies.
- Prepare and submit required information for budgetary purposes.

Management:

- Participate in daily preparation of housekeeping schedules.
- Check duty rosters, ensure coverage, and monitor timekeeping and absenteeism.
- Full responsibility in the absence of Head Housekeeper/Supervisors.
- Assist with completing housekeeping requisitions.
- Implement and enforce housekeeping policies and procedures.
- Address and resolve escalated complaints promptly.

Learning and Development:

- Identify development, training, and recruitment needs.
- Ensure regular On-the-Job training for housekeeping staff.
- Ensure staff under your control are trained in Health and Safety measures.

Customer Service:

- Ensure service quality meets company standards.
- Investigate and promptly address complaints about housekeeping services.
- Actively listen and resolve guests' complaints.

**Benefits**

Negotiable

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