Conference and Lodge Manager

7 months ago

Pretoria, South Africa Fidelity Services Group Full time

**Job Title: Conference and Lodge Manager**

**Job Purpose**:
A position for a Conference and Lodge Manager has become vacant at Mutango Lodge. The position will play a pivotal role in the management of all resources, logistics and financial aspects related to the department. Operational duties include but are not limited to the management and co-ordination of venue bookings, accommodation readiness, meals and functions, staff management, hygiene standards, facility maintenance and customer care. This role is ultimately responsible for the overall efficient functioning of the facility.

**Qualifications and Preferences**:

- GR 12/Matric Certificate
- A minimum entry requirement will be a Diploma in the relevant fields (Hotel and or Hospitality Management)
- Preference is given to applicants with a Bachelor’s Degree in the following areas: Marketing, Management, Business/Administration, Event Management, Hospitality Management.
- A minimum of 3-5 years’ experience in a both Conference and Lodge Management.
- Financial Experience is essential.
- Procurement and Stock Control (preferred).
- MOS analysis and understanding.
- Manage bookings and cancellations.
- Confirm sport events bookings and secure dates.
- Budget Reporting.
- Drivers Licence.
- Clear Criminal Record.
- Own Reliable Transport.
- Willing to travel when required.

**Key Responsibilities**:
**Conference Management**:

- Operational oversight of the full-service in corporate conference events.
- Lead and coordinate all aspects of conferences, meetings, show & tells and other events for multiple clients, including pre-planning, on-site execution and post-event wrap-ups.
- Oversee financial management responsibilities, including budget creation, monitoring revenue/expense performance.
- Manage project plans and ensure consistent communication with clients regarding show updates, project milestones and deliverables.
- Proven expertise in fostering relationships with Executive level clients.
- Follow up on all guest comments, requests and complaints, all function activities, changes, staffing level problems and suggestions.
- Ensure that all function rooms are clear and secure each evening and that the Conference rooms are clean, tidy and secure at all times.
- Drive continuous improvement to service levels.
- Provide clients with all necessary information and details regarding their visits (audio visual, set up, food & beverages etc.)
- Provide consistently high levels of customer service to all event participants and ensure professional execution of engagement enhancements in support of conference goals in a cost-effective manner.
- Develop and sustain good relationships with senior leadership across the organisation.
- Always provide immediate responses and support to clients.

**Lodge Management**:

- Supervisory responsibilities in accordance with the organisation’s policies and procedures.
- Oversee daily management of the lodge and staff including accommodation, housekeeping, guest activities, hosting, conference facilities, maintenance, gardens and security.
- Maintaining good working relationships with all other companies.
- Managing the operations through planning, organising, implementing, monitoring, evaluation and reporting.
- Overview of invoices, stock take, promoting the Lodge and customer satisfaction.
- Ensure smooth running of all Lodge Operations.
- Allocate duties to all staff daily with the necessary items required for efficient services, thereby maintaining the highest standards and appearance and social skills as required.
- Health and Safety requirements, Implementation of standard operating procedures
- Be familiar with rules and regulations and security procedures.
- High Standard of Housekeeping.
- Daily/Monthly and Quarterly reporting.
- Other roles and responsibilities to be assigned when applicable and required.

**Skills**:

- Strong Leadership, Interpersonal skills & Customer Service (preferred)
- Flexibility to Work irregular hours and weekends. (preferred)
- Strong organisational and administration skills with the ability to prioritise effectively.
- Excellent communication skills both written and verbal.
- Strong attention to detail and accuracy.
- High level of proficiency in MS Office, particularly Word and Excel.
- Ability to collaborate and work effectively as part of a team.

**_
We reserve the right not to make an appointment to any advertised position._**

**_

**_ Fidelity Security Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate._

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