Medical Receptionist Honeydew

MEDICAL RECEPTIONIST | HONEYDEW, JOHANNESBURG

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**Purpose**:
To receive, arrive, assist, and direct the patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the centre team and answer enquiries regarding activities conducted within the Centre. Project a positive and friendly image to patients and other visitors, either in person or via the telephone.

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**Key Performance Indicators**
- Welcoming persons entering the establishment, determine the nature and purpose of the visit and direct them to specific destinations.
- Scheduling appointments and keeping those appointments as per requirements (on time)
- Assist customers with completing necessary forms and documentation.
- Comforting distressed patients - this may range from simply fixing any appointment issues that may arise, to being the voice of comfort during times of extreme stress and emergency.
- Processing billing and payments using medical software (GoodX)
- Capture patients’ information on the electronic system and related medical software
- Confirm Health ID permission per doctor.
- Maintain and update professionals’ appointment calendars (appointment changes, messages, etc.)
- Keeping a clean and calm reception area.
- File and maintain records as per filing standard requirements.
- To comply with all relevant centre procedures, regulations and protocols and to maintain confidentiality at all times with particular reference to patient records.

**Qualifications**:

- Matric
- Office Administration/Secretarial qualification (NQF Level 3)
- 2-3 years experience in a similar receptionist role
- 1-2 years of dentistry experience
- GoodX experience will be an added advantage.
- Computer literacy (MS Packages, PaySpace)

**Skills and Attributes**:

- Strong interpersonal skills and conflict management
- Basic financial literacy and understanding
- Flexibility in terms of availability
- Professional communication skills
- Ability to build professional relationships with doctors and patients in promoting patient-doctor interaction.
- Ability to work under pressure.