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Solutions Deployment Specialist

1 month ago

Durban, South Africa RELX Full time

Department: Legal Information & Compliance

The Operations Manager is responsible for managing the day-to-day activities of the business, typically ensuring smooth operation of various processes for a particular product or set of products. The Operations Manager needs to perform tasks across various operational areas. They mustunderstand the key product goals and priorities of the General Manager and Product Owner in order to define their main focus areas.

Main Responsibilities:
Release Management and Training:
Successfully hand over release artefacts from the development teams to the deployment teams (build and run teams)

Coordinate the general release process and communicate to all stakeholders in a timely manner

Regular contact with development team and product owner for release scheduling and planning

Arrange for Installation of Server Updates

Communication of Release Status to al lstakeholder

System Monitoring and Risk Management Responsible for the setup and configuration of automated and manual monitoring tasks/processes/systems to raise early alarms of any downtime or potential downtime

Maintain monitoring documentations

Incident Management Should be the first to be notified of any system incident (product level, infrastructure level)

Responsible for managing the communication and successful resolution of the incident

Support (not end user support):
Ensure that production processes for Customer Support Centre (CSC) escalations are adequately managed as well as provide support to all third party developers, suppliers and business partners (banks,municipalities, deeds office and data suppliers)

Motivate emergency development with Product Owner

Third Party Relations Informing all third party developers and suppliers o fintegration requirements, new developments, system changes, release requirements and communicating general product information

The Operations Manager must interact in a way that strengthens relations with third parties

Monthly Billing Supervision:Ensure that monthly customer billing is complete and correct

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