Call Center Agent

Requirements:
Formal Education:
Matric
Secretarial Diploma
**Experience**:
2 years as a PA/Admin Support
1 years experience in the insurance industry

**Responsibilities**:
Main Outputs and Responsibilities for This Position:
1. Co
- Ordination of departmental communication:
Liaise between managers, team, and other teams
Follow
- Up on responses and reports from managers
Handle and screen all incoming telephone calls and respond appropriately
Attend to normal telephonic enquiries
Manage in
- And outgoing faxes
Manage in
- And outgoing post
Department communication (Client service, Underwriting and Branch Operations departments.
2. Perform secretarial duties and administration:
Manage the Senior Managers and Managers diaries
Prepare, manage, and control the departmental budget
Prepare and consolidate reports (eg. MANCO)
Prepare documentation e. G. Reports, presentations and memos
Assist with the collation of supervision documents to ensure records are submitted to HR on time
Draft letters
Distribute documentation e. G. Reports and memos
Compile and co
- Ordinate schedules for working on Saturdays
Compile and co
- Ordinate training schedule of client services, Underwriting and branch operations departments and/or other events
Update client services, underwriting and branch operations manual
Follow up and ensure all employees submit their telephone accounts
Assist with claim forms for temp employees
Photocopy documents
Liaise with internal and external stakeholders and executives, directors, committee members and others, where appropriate
Assistance with

the organisation of internal and external meetings prior to and during the event
Coordinate arrangements for visitors, as necessary
Preparation for meetings: Preparation of meeting packs (agenda, minutes and other required material)
Take minutes at meetings and distribute minutes where necessary
Make travel and accommodation arrangements when required
3. General office administration
Maintain files and record keeping systems
Order appropriate stationary for office
Ensure office have sufficient groceries
Ensure photocopier
- And fax machine is in working order for all to use
Logging of Service Desk requests to the Facilities and IT departments
Ensure payment of all service providers
Assist with adhoc duties (eg. Reception, switchboard, client services administration, Underwriting administration, and Branch operations support)
4. Perform administration duties for Clients Services, Branch Operations and Underwriting departments
Assist Management with projects when required
Coordinate projects
Attend to queries from branch offices, client services, and underwriting department
Reviewing and processing invoices
Liaise with suppliers
Capturing of new business and amendments
Indexing and processing client services enquiries (First line mailbox support)

JOB TYPE

Work Day:Full Time

Employment type:Permanent Job

Salary:ZAR 9,000.00 - 11,400.00 Monthly

Positions available:10

JOB REQUIREMENTS

Minimal experience:3 years

Gender:Indistinct