IT Intern

**Direct Reporting Line**:
Senior ICT Support

**Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications accredited by the Council on Higher Education (CHE).

**The IIE Varsity College, Sandton campus has a vacancy for an IT Intern (1 year Fixed-Term Contract).**

**Duties and Responsibilities**:
**Lecture Room Support**
- First line support for computer and lecture venues
- Ensure operational state of computer and lecture venues
- Ensure neatness of computer and lecture venues
- Daily checks of copiers, printers, motorised screens and projectors
- Ensure operational state of wireless infrastructure

**Hardware Support**
- Assisting user’s with calls relating to Desktops and Laptops
- Assisting user’s with calls relating to photocopiers and printers
- Installation of desktops, laptops, printers and other peripheral components
- Setup projectors for the classrooms

**Software Support**
- Installing relevant software for users
- Ensuring software is kept updated
- Assisting users with calls related to software (Microsoft Office etc.)
- Administration of the software licensing

**End User Training**
- Instruct users in use of hardware and software
- Respond to queries related to hardware, software and system operation

**MSTeams Calling Support**
- Diagnose problems -MSTeams inbound/outbound calls
- Testing of switchboard and IVR
- Administration and requesting of MSTeams licenses

**Administration and Documentation**
- Ensure calls are logged with the Service Desk for any IT related queries
- Assist with administrative tasks
- Updating the hardware or software asset register which includes asset disposal and asset transfer
- Prepare and analyse photocopier and telephone reports

**General**
- Ensure general neatness of the Server Room, ICT Office and ICT Storeroom
- Manage and maintain the ICT equipment sign out / sign in process

**Assessment Support**
- Administration and support of IT related tests and exams
- Student AD Exam account administration, KIX script, preloads

**Development**
- Shadow Senior ICT and ICT Support staff for further development
- Assess and troubleshoot problems on servers

**Competencies Required**:

- Problem Solving Skills
- Communication Skills
- Time Management skills
- Interpersonal skills

**Minimum Qualification Requirements**:

- Minimum of Higher Certificate / Occupational Certificate Level 5 (NQF Level 5) / A+ / N

**Minimum Work Experience Requirements**:

- Not applicable as this is suited to a Graduate.

**Working Conditions**:

- One year Fixed Term Contract.