Underground Observer

**Functional area**:Marketing**Primary Skills**:Problem-solving,Coaching and Mentoring,Customer Se**Country/Region**:So**City**:Gauteng, North West**Company name**:New Concept Mining (Pty) Limited**Date of posting**:Nov 9, 2023- Underground Observer reporting to the Marketing Manager New Concept Mining "Powered by Epiroc"
- To function as an observer in the underground environment to identify and report on the safe use of NCM products and report deviations.
- Being a truly customer-focused integrated mine support product and technology group driven by a deep concern for safety and efficiency of our customers
- All regions in South Africa- The purpose of the role is to provide an observation and report service between NCM and the Customer.
- To ensure that all relevant information is effectively communicated to NCM and the Customer in the provision of quality service and use of NCM products.**QUALIFICATION / CERTIFICATION REQUIREMENTS**
- Matric
- RSA Driver’s License
- One on One on the Job Training certificate (Beneficial)
- Assessor certificate (Beneficial)
- Comp A or B (Beneficial)

**KNOWLEDGE & EXPERIENCE**
- Communication skills
- A team player able to work well with & provide support/assistance to Managers and Customers
- Reliable to operate independently
- Cultural Sensitivity / Organizational Culture
- Report writing skills (Preferably English)
- Training / Coaching ability (Beneficial)

**COMPETENCY - SELF**
- Self-disciplined and good timekeeping
- Organized
- Flexible and adaptable to changing circumstances and work relocation
- Service oriented

**COMPETENCIES - OTHERS**
- Able to relate to and influence the workforce positively in the underground workplace
- Communicating and listening
- Information gathering and sharing; Relationship building

**COMPETENCIES - WORK**
- Practical judgement and safety awareness
- Proactive in identifying problems and issues
- Resolve issues, problems, and complaints.
- Results and Deadline oriented

**DUTIES AND RESPONSIBILITIES**
- Conduct daily underground visits
- Complete daily underground observation reports
- Liaise daily with rock engineering department
- Submit underground reports daily to the rock engineer department.
- Inform the mine and NCM management of any serious breach regarding use and installation of NCM products.
- Complete 2 PTO's weekly in the underground environment.
- Observe stock levels at the workplace and surface, rotation of stock - LIFO
- Coach mine employees in the safe use of NCM products

**CROSS FUNCTIONAL DUTIES**
- When required to assist in other areas or positions
- Audit Underground Observers
- Perform duties of an Underground instructor

**PRODUCT INTEGRITY**
- Manage customer expectations in the safe use and installation of NCM products on the same day or as soon as is reasonably practical

**DEMONSTRATE LEADERSHIP AND COMMITMENT**
- Maintain healthy and productive working relationships with all departments (and individuals within the departments) across the organization
- Maintain professional and productive relationships with customers and contractors

**United. Inspired**. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.- In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders.- We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere.