Service Advisor- Jhb South

7 months ago

Johannesburg, South Africa WeBuyCars Full time

Service Advisor Job Description:
Daily Workshop bookings
- Managing all repair vehicle bookings in workshop
- Liaising with Workshop Foreman on work in progress
- Managing awaiting part dates and ETA’s
- Liaising with Operations Managers on workshop work in progress

Job Cards
- Opening and closing job cards
- Assigning job cards
- Technician clocking on job cards
- Checking all detail on job card is correct with vehicle stock number etc.

Create Estimates
- Getting prices for parts and engineering
- Creating estimates on Evolve system
- Sending estimates to Head of Department for Approval
- Making orders for suppliers once estimate is approved by HOD.
- Obtaining invoices from suppliers

Parts ordering and Sourcing
- Obtaining prices for new and second hand parts
- Arrange logistics for parts sourced
- Exchange wrong parts
- Arrange credit notes for parts
- Arrange engineering and obtain costs
- Bringing parts in to stock
- Assigning parts location in stock room
- Liaising with the logistics department and ensuring that goods are dispatched on time.

Vehicle Invoicing:

- Ensuring that information details are kept up-to-date.
- Creating and sending invoices and statements to suppliers.
- Checking the data input to ensure the accuracy of the final bill.
- Tracking payments and ensuring that the cash flow into the company is buoyant.
- Reporting issues or irregularities to the head of the department.
- Fixing billing errors by issuing debit and credit memos.
- Recovering outstanding debtors.
- Handling supplier account queries.
- Initiating new procedures for billing.

Payments
- Arrange all payments to suppliers and engineering
- Liaise with Finance department on all outstanding payments and Invoices
- Arrange payment requisitions
- Arrange order fuel slips for test driving vehicles
- Arrange payment for Special Tools and sundries

Fleet vehicles
- Manage fleet bookings for service and repairs
- Make sure we have parts on hand for all fleet vehicle services
- Liaise with Logistics Manager on fleet ETA’s and loan vehicles
- Obtain estimates for fleet vehicle repairs or unforeseen faults
- Liaise with service technician on work in progress on fleet vehicles

Vehicle Transport
- Arrange inter
- Branch Transport for repair vehicles
- Arrange transport for engine parts from and to engineering
- Manage in transit vehicle report and give feedback
- Liaise with Operations Manager on vehicle arrival

Stock Take
- Carry out monthly part stock take
- Carry out monthly special tool and equipment stock take
- Bring all service and repair parts in to stock
- Book all service and repair parts out of stock
- Allocate and tag all second hand parts in bin locations

Reports
- Give weekly feedback report on work in progress and awaiting parts
- Give monthly feedback report on stock take
- Give weekly and if needed daily report on workshop productivity and efficiency
- Update technician productivity and efficiency daily on notice board
- Update daily booking sheet on notice board

Technician KPI’s
- Make sure technicians’ clock on and off on job card using evolve and electronic clocking.
- Make sure technician completes job card after every vehicle is repaired
- Make sure technician clocking times are correct as per Autodata
- Pre print booked job cards for the next day and make sure the vehicle details are correct

**Benefits**:

- Competitive Salary
- Momentum FundsAtWork Provident Fund
- 15 days Annual Leave

**Requirements**:

- Valid driver’s license
- Automotive Trade Certificate - Mechanic (Added Advantage)

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