Jnr & Snr Reservationists

2 weeks ago

Cape Town, South Africa HotelJobs.co.za Full time

Hospitality and Outdoor
- Jnr & Snr Reservationists

Luxury Lodge Group Head Office
- Cape Town

**Requirements**:

- Relevant hospitality experience in a similar position
- Knowledge of and experience in ResRequest
- Excellent written and verbal communication skills
- Attention to detail
- Good Team player
- Dedication to providing great customer service
- Professional and well groomed
- Planning, organizational and time management skills
- Ability to work accurately under pressure

Description
- Greet guests over the phone in a friendly, courteous manner
- Deal with incoming enquiries regarding accommodation availability, room types, rates, etc. within the required turnaround time
- Actively listen and respond positively to guest questions, concerns, and explain guarantee, special rate and cancellation policies
- Verify and record reservation information accurately
- Accommodate and document special requests
- Answer questions about property facilities/services and room accommodations
- Input and access data into reservation systems
- Identify and record special billing instructions
- Note all special requests or VIP accommodation accurately
- Deal with pro-forma invoices and following-up on prepayments
- Responsible for online bookings
- Perform other reasonable duties as requested by Supervisor/Manager

Package on offer
- Salary dependent on experience and qualifications

Starting Date: ASAP

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