Senior Development and Support Analyst

7 months ago

Centurion, South Africa Tracker South Africa Full time

**Listing reference**: track_001094

**Listing status**: Online

**Position summary**:
**Industry**:IT & Internet**Job category**:Others: IT and Telecommunication**Location**:Centurion**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**:
**Job description**:
**Key roles and responsibilities**:

- Investigate Incidents / Tickets logged to the Development Support team regarding data discrepancies, queries and develop temporary workarounds when or where needed
- Identify recurring issues (issue trends) in order to assist with incident /problem management
- Identify possible new features for future developments
- Document and escalate incidents and logging bug fixes to Developers
- Ensure that all assigned Incidents / Tickets are actioned and cleared daily, updated accurately, reassigned or closed appropriately, and are delivered to business standards within SLA
- Assist development teams to identify system issue trends and present corrective actions with any eye on reducing Incidents / Tickets and maintenance work
- Provide technical guidance for junior members of the team and create periodic status reports for management
- Maintain, manage and update technical system documentation
- SQL query writing including stored procedures for use by team to assist in query resolution
- Perform root cause analysis on Incidents / Tickets
- Work in close relationship with the software developers in resolving issues and support preparation for released software.
- Actively drive a culture of positive customer engagements with a view on customer centricity.
- **Identify / Investigate**: Identify issue(s) and investigate the root cause(s).
- **Coordinate / Manage**: Coordinate and Manage logged defects and support ticket resolution.
- **Monitor / Follow-up**: Continuously monitor logged issues and follow-up on support tickets.
- **Measure / Report**: Keep track of metrics that matter and continuously report to stakeholders.
- **Share / Learn**: Share information while continuously learning.

**Minimum requirements**:

- National diploma in IT/B.SC Computer Science / Engineering.
- 5 years solid experience in Microsoft /Oracle SQL, a formal Microsoft and/or Oracle SQL qualification is a firm requirement.
- 5 plus years’ experience in Computer Applications, System or Database support is non-negotiable.
- Preferred or highly advantageous:

- Career based or IT related certifications would be an advantage.
- Strong SQL query writing skills, preferably working knowledge of Oracle PL/SQL and Microsoft T-SQL, and SQL query optimisation.
- Strong analytical skills
- Experience with source control tools such as Microsoft TFS and GIT would be advantageous.
- Experience in coding Frameworks, Standard practices and source code configuration management.
- Proficient in Windows and Microsoft Office products.
- 3 plus years’ experience in Development or Microsoft /Oracle SQL database production support

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