Sales Executive

7 months ago

Pretoria, South Africa Zeal HR Full time

**Sales Executive**

**INTRODUCTION**:
An exciting opportunity has become available within the medical technology and devices industry, for a **Sales Executive**. Our client is an impact-driven digital health company passionate about affordable access to healthy hearing for everyone, everywhere. This is an opportunity to be part of making a change and impacting human lives.

The position is based in Pretoria East.

**PURPOSE**:
Responsible to generate leads and sales, manage and maintain customer relationships and increase revenue from existing customers.

**MINIMUM REQUIREMENTS**:
**Minimum education (essential)**:
Matric essential

**Minimum education (desirable)**:
Diploma or Certificate in Sales or Customer Services

**Minimum applicable experience (years)**:

- 5 years working experience_

**Required nature of experience**
- Sales
- Customer Service
- Firmware
- Software
- Cold Calling
- Compiling Proposals
- Working within a digital environment
- CRM Systems
- English first language with clear communication

**Skills and Knowledge (essential)**
- Working on/with Windows or IOS
- IT Systems
- Client Relationship Management
- CRM systems
- Presentation skills
- Understanding medical devices / audiology
- Strong administration skills

**Essential Competencies**:

- Developing Expertise
- Generating Ideas
- Convincing People
- Articulating Information
- Interacting with People
- Understanding People
- Seizing Opportunities
- Pursuing Goals

**Important Competencies**:

- Documenting Facts
- Establishing Rapport
- Making Decisions
- Showing Composure
- Thinking Positively
- Embracing Change
- Inviting Feedback
- Team Working
- Meeting Timescales
- Managing Tasks
- Producing Output
- Taking Action

**Revenue Generation and Sales 50%**
- Generate new business and new accounts against targets.
- Upsell and cross-sell on existing business.
- Source and sign new clients nationally and internationally.
- Convert sales leads within reasonable time and in line with sales targets.
- Work within pricing guidelines provided by Marketing.
- Prepare and control budgets / forecast / sales pipeline.
- Prepare an appropriate sales approach for different audiences, including presentations and discussions.
- Prepare quotes and invoices on time and accurately.
- Prepare proposals and presentations on time and accurately.
- Monitor the conversion process with adequate communication and feedback to potential clients.
- Secure reliable business insights relevant to new business opportunities and provide feedback at weekly sales meetings.
- Attend conferences and events to source new business.

**Client Relationship Management 20%**
- Conduct regular customer check-in’s to maintain good relationships.
- Manage customer expectations.
- Monitor after sales services and support.
- Ensure appropriate handover to relevant stakeholders after successful sale.
- Act as product specialist on all relevant B2B products,
- Provide training on various products and procedures for current clients.
- Develop an understanding of customer requirements.
- Communicate proactively and efficiently with customers.

**Reporting and Communication 15%**
- Ensure complete, accurate and punctual reporting to management on sales targets, budgets, conversion ratios and other relevant reporting requirements.
- Communicate proactively with team lead.

**Team Management 10%**
- Continuously provide team members with relevant market and product related information.
- Understand all products available in hearX offering.
- Provide ongoing operational support.
- Manage and monitor individual and team targets and strategies.
- Ensure that approvals process is effective.

**Quality Management and Data Security 5%**
- Maintain absolute customer confidentiality and protection of personal information.
- Follow the Corrective Action and Preventative Action processes in line with the ISO 13485 processes where applicable.
- Maintain client records in accordance with procedure.
- QMS: Customer Management
- Update Customer Communications Log.

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