Cloud Support Associate Internship

2 weeks ago

Cape Town, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full time

Currently enrolled in or will receive a Bachelor’s or Master’s Degree in Tech with a graduation date in 2025.
- Basic knowledge of at least one functional scripting language (e.g., Perl, Python, Ruby, shell scripting).
- Basic knowledge of Networking and Databases.
- Basic knowledge of Operation Systems Windows and/or Linux.

**This is a 6 month internship starting in February 2025**
We’re on the lookout for the curious, those who think big and want to define the world of tomorrow. At Amazon, you will grow into the high impact, visionary person you know you’re ready to be. Every day will be filled with exciting new challenges, developing new skills, and achieving personal growth.
How often can you say that your work changes the world? At Amazon, you’ll say it often. Join us and define tomorrow.
As an Amazon intern, you will be interacting with your peers and the AWS global team of full-time professionals as part of our AWS Cloud Support team. You’ll be working at the forefront of AWS and providing expert technical support to organizations all across the globe. You will benefit from the opportunity to gain experience on our cloud services, hands on training, and learning as you go.
If you fit the description, you could be the person we are looking for. We are a group of smart people, passionate about cloud computing, and believe that world-class support is critical to customer success.
Come build the future with us.
Key job responsibilities
Each day will bring new and exciting challenges on the job while you:

- Learn and use ground-breaking technologies.
- Complete AWS certifications.
- Work on projects that improve support-related processes with fellow interns in other locations.
- Interact with leading engineers around the world.
- Partner with AWS teams.

A day in the life
Why us?
- First and foremost, this is a customer support role in the Cloud.
- An AWS support engineer may also develop and train, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
- We promote advancement opportunities across the organization to help you meet your career goals.
- We have training programs to help you develop the skills required to be successful in your role. We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.
- Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
- As we operate on a follow-the-sun model, with Premium Support sites located globally, there is no after hours on-call or mandated overtime in this role.

About the team
If you’re insatiably curious and always want to learn more, then you’ve come to the right place. Depending on your location, country, job status and other requirements, some or all of the following benefits may be available to you as an intern.
- Competitive pay
- Impactful project and internship/role deliverables
- Networking opportunities with fellow interns
- Internships events such as speaker series, intern panels, Leadership Principles sessions, Amazon writing skills sessions.
- Mentorship and career development

If you’re successful during your internship, you could be considered for a graduate role after finishing your university studies. The internship start date will be February 2025 for a duration of 6 months.
- Knowledge of internet fundamentals and cloud computing concepts.
- Familiarity with Database, Storage, & Big Data concepts.
- Knowledge of Networking fundamentals like CIDR notations, OSI model, DNS, HTTP, TCP/UDP, DHCP, routing, switching, subnets, NAT.
- Comfortable working in a Linux/Unix environment.
- Customer facing work experience.

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