Customer Education Specialist

3 weeks ago

Midrand, South Africa Siemens Healthineers Full time

Do you want to help shape the future of healthcare? Our name, Siemens Healthineers, was selected to honour our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? **Then come and join our global team as Customer Education Specialist - CT (GRIP: Applications Service Engineer) based in Midrand, Johannesburg, South Africa.**

Our global team: Siemens Healthineers is a leading global medical technology company. 50,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.

Our culture: Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success.

**AREA OF RESPONSIBILITY**
- In major cases, act as a Sales Representative and provide product demonstrations, to support the achievements of the annual sales plan.
- Develop the Siemens Healthineers brand image, projecting an image of professional and competence at all times.
- Discussing with customers action taken to resolve events and explaining any further actions that may be required.
- Using good judgement to decide when to investigate the escalation process in order to resolve a customer event.
- Work within deadlines to prepare information for management and colleagues when requested.
- Informing service management of situations where customer satisfaction is compromised, or contractual obligations are unlikely to be met.
- Responsible for the complete and correct use of the complaint handling software defined by the company and strict compliance to quality procedures and work instructions.
- Contribute to achieving the Mission, Values, and Vision of the company. Maintain at all times strict compliance to ethical principles and Health, Safety, and Quality norms of the company.

**QUALIFICATION AND EXPERIENCE**
- Radiography diploma or equivalent (BTech would be advantageous)
- ± 3 years’ experience working in the Computed Tomography (CT) environment
- Must be willing to travel and work after hours
- Extensive knowledge of excel
- Sound knowledge of the Computed Tomography equipment.
- A thorough knowledge of company procedures, policies, mission, vision and values.
- Dependability, capacity for teamwork, capability to come to decisions, organizational skills, self-reliance and motivation, and good interpersonal skills.
- Good communication skills both verbal and written, with the ability to deal with customers and staff all levels.
- Ability to sell, good teaching skills, good team worker.
- Fluency in English written and spoken.

**OTHER REQUIREMENTS OF THE JOB FUNCTION**
- This role provides support mainly for the **Gauteng and Inland **regions however you may be required to support other regions and countries.
- You need to have a valid passport
- You need to have a valid South African driver’s license.
- You must not have restrictions to travel within SADC and abroad.
- You must be able to work overtime during week and weekends as well as on public holidays.
- You must be available on short notice to travel country wide and to Africa due to operational requirements and on long term projects as well as travel outside of the region to assist nationally.

Excellence, Quality and Compliance in the daily interactions, operations and reporting is not a negotiable requirement, but mandatory for this role

**GDPR**

**Diversity and Inclusion**

Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace.

At Siemens Healthineers, we take our differences to heart. We are a strongly knit team of 65,000 Healthineers all driven by the purpose of enhancing the quality of healthcare. We value diversity and inclusion and are committed to equality for all. Our people are all talented in their own unique way. Our diverse backgrounds, experiences and ideas enable us to push boundaries and create new innovative technologies for our customers and patients all over the world. Working with us, you will be part of an international working environment made up of diverse teams and cultures, an environment where everyone is valued and recognized.

**Organization**: Siemens Healthineers

**Company**: Siemens Healthcare Proprietary Limited

**Experience Level**: Experienced Professional

**Full / Part

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