Head of Retail

2 weeks ago

Cape Town, South Africa Cape Union Mart Full time

This role is responsible for Retail systems (ERP, Planning, Replenishment, Product Lifecycle), and Logistics (Warehousing, Import Logistics) working closely with the relevant Departments.

ROLE RESPONSIBILITIES INCLUDE (BUT NOT LIMITED TO):
**KEY RESPONSIBILITIES**
- Expert in above processes and systems with the ability to identify areas of need, and build a strong team to strengthen IT’s partnership with the business
- Strengthen relationships with external vendors and service providers, ensuring they align with the company's values and objectives. Establish clear expectations, SLAs, and standard operating procedures to enhance partnership effectiveness.
- Manage enhancements from requirements gathering to implementation and go live
- Collaborate with key stakeholders to develop a comprehensive IT roadmap aligned with business objectives, including identification of new technologies and solutions that can drive innovation and improve operational efficiency.
- Monitor industry trends and innovations which will help to elevate our solutions and strategy
- Create a high-performing team by attracting, developing, and retaining top talent. Foster a culture of continuous learning, mentorship, and professional growth within the department.
- Demonstrates a collaborative mindset, nurture teamwork and influence cross-functional activity
- Excellent verbal and written communication including strong presentation and group speaking skills
- Understand process steps and data flows end to end across involved systems
- Excellent organisational and project management skills
- Excellent analytical skills - ability to manage complex systems architecture
- Ensure systems and services are performing optimally
- Must have a desire to learn new business operations

**SYSTEMS MANAGEMENT**
- Deep understanding of data and messages between systems
- Validate and align process and system changes with stakeholders
- Provide support for issues arising in systems
- Analyse and propose improvements in processes, methods, and tools for areas of responsibility
- Leads a team to identify, document, and communicate opportunities and their potential improvements related to processes, technology and people areas
- Shares information cross-functionally to improve workflow processes
- Responsible for on-time delivery and overall quality of deliverables

**PARTNER MANAGEMENT**
- Establish and document Standard Operating Procedures with the external service providers
- Define support strategy and manage SLAs with service providers
- Prepare and conduct quarterly partner reviews

**EXPERIENCE**

Beneficial areas of knowledge and expertise for this role:

- Bachelor’s degree in Computer Science or Business
- 5+ years of experience in Oracle or similar
- 5+ years of experience in a functional senior IT managerial role
- Retail experience is critical to this role
- Experience or understanding of end-to-end multi-channel processes
- Strong knowledge of the Oracle technical system architecture
- Demonstrate high level analytical and problem-solving skills
- Proven project management skills
- The ability to lead and inspire a team, cultivate collaboration, and effectively manage relationships with internal stakeholders and external business partners.
- Experience in Agile methodologies
- Strong communication skills (verbal and written)

**CORE VALUES**
- Innovation: Foster a culture of innovation, encouraging employees to explore new ideas, technologies, and approaches to drive continuous improvement.
- Customer Obsession: Put the customer at the centre of everything we do, striving to exceed their expectations and deliver exceptional retail experiences.
- Collaborative Excellence: Embrace teamwork and cross-functional collaboration to achieve outstanding results, leveraging diverse perspectives and skills.
- Growth Mindset: Cultivate a learning-oriented environment where employees are encouraged to develop new skills, adapt to change, and embrace emerging technologies.
- Accountability and Ownership: Take personal responsibility for actions and outcomes, holding oneself and others accountable for delivering high-quality work and achieving goals

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