Digital Consultant

3 weeks ago


Johannesburg, South Africa Nedbank Full time

**Job Classification**

**Requisition -** 122725**Closing Date** - 17 January 2023**Location** - Sandton, Johannesburg**Please Note - Preference will be given to Applicants from Underrepresented Groups**
- Job Family- Nedbank Wealth Cluster - Nedbank Insurance Business Unit - Distribution (Alternate Channel) functional area- Career Stream- Client Service
- Leadership Pipeline- Manage Self: Technical
- FAIS Affected- FAIS Affected - Yes**Job Purpose**

To assist in managing and enabling NI digital channels to deliver financial services to bank clients and achieve team results thus contributing to achieving the banks strategic objectives, financial results and market share.

**Responsibilities**:

- Manage and monitor journeys and drop offs in order to optimise solutions on digital channels and platforms, to enable for a seamless customer experience
- Ensure execution of Digital Campaigns with Internal and external Stakeholders in line with SLA’s
- Campaign measurement and tracking of Digital Campaigns
- Monitor and report on digital campaigns run via direct marketing initiatives
- Measure client satisfaction. Improve service, gathering feedback from clients and other stakeholders and taking corrective based on feedback received.
- Daily/ Monthly Sales Reporting and Tracking in line with set Targets
- Digital deployment support for UAT and production
- Logging and management of IM’s for Digital platform issues/ faults
- Journey management (Cancelled/ Declined/ Lapse/ Drop Off’s) and insights
- Manage Digital Library for all Digital flows and processes on the various channels
- Manage Deep Link requests for Money App and Online Banking post deployment of all new products or changes to landing screens

**People Specification**
- Manage Money App/ Online Banking Tiles with the Nedbank Insurance and RBB Marketing Teams
- Manage Digital Tiles Library
- Channel Optimisation Support and Adhoc Digital Support
- Build collaboration with internal stakeholders. Build relationships with all relevant stakeholders, including product providers both internal and external.
- Ensure that latest product information is reflected across all the digital properties where NI products are sold or marketed
- Ensure transformational target are met.
- Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
- Participate in the development and implement action plans to address issues raised in culture surveys to improve results.
- Essential Qualifications - NQF Level- Matric / Grade 12 / National Senior Certificate
- Essential QualificationMatric / Grade 12 / National Senior

Higher Certificate: Insurance
- Essential Certifications- Preferred Certifications- Minimum Experience Level- Minimum 2 years enabling or looking after digital or virtual channels, preferably in financial services, with exposure to the range of experience identified above.
- Previous experience in sales, marketing, call center and digital in a channel management/ assistant /KAM role will be advantageous
- Experience in running or being an integral part of a project

**Technical / Professional Knowledge**
- Administrative procedures and systems
- Banking knowledge
- Business principles
- Data analysis
- Governance, Risk and Controls
- Microsoft Office
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Business writing skills
- Cluster Specific Operational Knowledge
- Behavioural Competencies- Earning Trust
- Communication
- Collaborating
- Customer Focus
- Managing Work
- Quality Orientation
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_



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