Regional Helpdesk Agent

-Introduction

Metropolitan is one of the oldest financial services brands in South Africa. With a 116 year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa’s people through affordable financial solutions that create financial growth and security.

Metropolitan operates in South Africa, but the brand is also present in 12 African countries including, Namibia, Botswana, Kenya, Ghana, Nigeria, Lesotho, and Swaziland.
Metropolitan provides financial wellness solutions that meet the needs of low income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance.
Role Purpose

The Regional Helpdesk Agent will engage with clients in an effective, efficient and client centric manner in order to resolve and respond to enquiries timeously. The Regional Helpdesk Agent will engage with clients in an effective, efficient and client centric manner in order to resolve and respond to enquiries timeously. The Regional Helpdesk Agent will engage with clients in an effective, efficient and client centric manner in order to resolve and respond to enquiries timeously. The Regional Helpdesk Agent will engage with clients in an effective, efficient and client centric manner in order to resolve and respond to enquiries timeously. The Regional Helpdesk Agent will engage with clients in an effective, efficient and client centric manner in order to resolve and respond to enquiries timeously.
Requirements
- Matric or Grade 12 qualification.
- A National Diploma in Public Relations, Client Service or Marketing will be an added advantage.
- Knowledge of medical schemes industry will be an added advantage.
- Ability to work after hours.
- Ability to travel and in possession of a valid code 08 driver's license.
- Must be fluent in Afrikaans.
Duties & Responsibilities
- Continuing awareness programmes with members and potential members.
- Extensive involvement in activities that will ensure member growth.
- Establishing professional relationship with the key stakeholders.
- Ensuring accurate recordings of interactions for analyzing and drafting reports.
- Maintaining strict control of stock and promotional items.
Competencies
- Ability to work under pressure while being client centric at all times.
- Assertive with good Communication skills and the ability to access and use information.
- Ability to be creative, Innovative and a problem solver with a collaboration and inclusiveness.
- Self-management and results driven behavior with attention to details and high level of accuracy.
- Policy

We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.