Sales Administrator

3 weeks ago

Midrand, South Africa ESM-Effective Sales and Merchandising Full time

**Job Title**: Sales Administrator

**Department**: Back office/ Call Centre

**Reports to**: Call Centre Manager

**Travel Percentage**: 0%

Description of job purpose: Co-ordination, compilation and execution of National data and order capture.

**General**
- Capture orders as per Company Policy and procedure
- Managing calls in a timely, professional and effective manner
- Must communicate any irregularities with management.
- It is the employee’s responsibility to inform us of any change of details (banking details, physical address and cell phone etc.)
- Comply with Company Policies and Procedures

**Core Functions**
- Co-ordination, compilation and execution of National data and order capture.

Details of function:

- Capture orders within time limits and deadlines outlined in company policies and procedures.
- Capture orders in an efficient and precise manner.
- All communication must be precise and in detail.

**Day to day tasks**
- 9 Hour Working day including 1 hour Lunch and 2x 15 min Tea Breaks.
- Sign in a reception and do Health check.
- Clean workstation as per COVID19 list
- Check all mails.
- Adhere to all Outlook Inbox processes and procedures.
- Check scarecrow system to see “Orders Taken” by rep to ensure no orders missing for the day. Any missing orders to be requested by mail.
- To complete and submit (by 09h00 the following day) daily order capture sheets daily.
- All orders received before 15h30 on a day MUST for captured the same day.
- Follow up on all incomplete orders. Max of two days window period to close orders.
- General Communication
- Familiarize yourself will all Principal KPI’s Products and procedures.
- National Invoicing and Purchase Order Management
- To Capture all orders and claims accurately into the relative Principal Systems. Scarecrow, AS1, Rapid Trade, Syspro.
- Escalate all concerns to supervisor or manager for clarity and backup.
- Verifying all mandatory items for each order:
a. Reps Name

b. Correct Store Name

c. Buying Group

d. Pricing

e. Generating of order authorisation number from Buying Groups if needed.

f. Delivery date

g. Delivery address

h. Accurate pricing and case/pallet configurations.

i. NOD’s and NDD’s to be adhered to.
- Order Process and procedure Tests Teams 2020. Quarterly.
- Ensure that all uplift procedures are followed systematically by Principal.
- Capture all Reps claims into Scarecrow with necessary authorisations.
- All Cut off times and Minimum order Quantities are adhered to.
- Opening and tracking of new accounts
- To aid co-workers and supervisor when colleagues are absent or overloaded.
- Providing Suppliers with New store opening letters for 1st time orders.
- Ad Hoc Control Documents
- Adhere to all instructions given by management.
- Company Telephone and Internet not to be used for personal use.

**Competencies**
- A can-do attitude, decisive, positive
- Able to cope with pressure.
- Good team-working skills
- Good Communication and effective listening skills
- Interpersonal skills
- Strong selling and customer service skills
- Excellent presentation skills
- Flexibility
- Problem solver especially in crisis situations

**Continued Professional Development/Training**

There is a structured approach for employees to gain professional qualifications and accreditations.

The principle adopted is that professional development is intended to improve the effectiveness of the individual’s ability to do their job.

Training is usually provided in areas of specialization related to the job role.

**Required Experience**
- Grade 12
- Computer Literate
- Above average excel
- Telephone Etiquette

**Salary**: R7 000,00 - R10 000,00 per month

Application Question(s):

- Do you live in or around Midrand?

**Education**:

- High School (matric) (required)

**Experience**:

- Data entry: 1 year (required)
- MS Excel, Word, Outlook: 5 years (required)
- Telephone Etiquette: 3 years (required)

**Language**:

- Speak, write and read English/Afrikaans fluently (required)

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