Hotel Manager: Keurbooms

**Requirements**:

- A hospitality qualification.
- Professional communication skills (Afrikaans and English).
- At least five years’ experience in the hotel industry.
- Proven experience in managing housekeeping teams and hotel room management.
- Work experience in the Garden Route area would be advantageous.
- Excellent leadership qualities with the ability to motivate and develop the hotel service team.
- A sincere desire to serve clients, with a strong personal obligation towards client satisfaction.
- Excellent analytical, interpersonal and organisational skills.
- Good conflict resolution and problem-solving skills.
- Integrity and honesty.
- Proven experience in project management.
- Ability to work under pressure.

**Responsibilities**:

- Manage the hotel’s overall day-to-day operations.
- Support the hotel’s chief manager with the management of sales, marketing, housekeeping, front desk (including all reception and concierge staff and operations), relaxation, human resources, accounts, and other aspects as needed.
- Adhere to agreed budgets and maintain applicable quality standards and records.
- Quality control of all aspects, including hygiene and health and safety.
- Meet your targets and those of the hotel as a whole.
- Contribute to the training and development of the hotel team.
- Adhere to statutory obligations and agreed-upon quality and best-practice guidelines.
- Train the hotel team to confidently resolve customer queries.
- Manage customers’ and other managers’ expectations, and deal with and resolve all queries and issues.