Contracts Manager

2 weeks ago

Johannesburg, South Africa Tsebo Group Full time

**About Us**:
The purpose of this role is to oversee the daily workings of the organisation's operations, mainly one flagship site within the retail sector. Responsible to maintain a high-quality standard of organisations deliverables in line with site specific SLA’s. Responsible to manage client relations, perform cleaning and equipment inspections. As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients **reduced costs, risk and complexities** together with **increased quality, efficiency and productivity**. We specialise in **Catering**, **Facilities Management**, **Cleaning and Hygiene**, **Pest Control**, **Protection**, **Energy**, **Procurement**, **Workspace Design**, **Engineering, Remote Camps**, and more. **Developing our people **- the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. **DOWNLOAD OUR ONE-PAGER** to find out more about who we are in a nutshell.

**Duties & Responsibilities**:

- Take full responsibility and management of your site.
- Act with utmost urgency when attending to any client request and do so pro-actively.
- Best allocate the resources of the contract to achieve maximum cleaning output. Where the SLA stipulates resource requirements, these must be adhered to.
- Output based contracts must be managed efficiently.
- Together with HR pro-actively manage a pool of trained relief staff members to prevent any service delivery disruptions.
- Ensure work schedules/job cards are in place for each position and relevant to site.
- Ensure consistently high service standards are maintained for all services in scope with regular inspections.
- Unit closures to receive proper service until the last trading day and all processes relating to staff, equipment, billing and costs are attended to within the month of closing.
- Contract retention through maintaining excellent service standards, identifying, and mitigating the risk of cancellation and building strong client relationships with key client contacts.
- Ensure that cleaning methodology are strictly adhered to in line with company policies, quality programmes and legislation.
- Managing company assets by performing monthly spot checks on high value items. When checking assets ensure that equipment is kept in a good condition and repaired and serviced when required.
- Ensure monthly completion of client specific records in sites where this is required. This may include hygiene consumption reports, cleaning inspection and walk about reports, reports on training performed, reports on client maintenance matters that were reported by cleaning management and/or completion of client monthly surveys.
- Work with HR to allocate staff to sites according to policies and procedure.
- Ensure that all OHS act (Occupational Health and Safety) requirements are adhered to for site specific requirements in line with company policies, quality programmes and legislation.
- Continually identify potential of additional business within existing contracts and one off cleaning opportunities.
- To implement and manage initiatives and objectives as set out from time to time by our clients and/or Tsebo Management and to support functions such as Quality (Star Grading), Procurement, Training or HR
- Cleaning managers are to ensure that our TCS brand is protected and represent it professionally at all times.

**Skills and Competencies**:

- Minimum of 5 years’ experience in a similar environment on middle management level.
- Experience in managing large compliments of people.
- Strong understand of cleaning principles and knowledge of company policies and procedures.
- Good understanding of scheduling of staffing and assign cleaning tasks productively to each position to achieve an output standard according to site specific SLA’s.
- Strong people skills and knowledge or Industrial relations.
- Strong on client relationships and strong communication skills.
- Leadership skills.
- Attention to detail.
- Sense of urgency.
- Problem solving experience.
- Able to work under pressure.
- Be flexible and adaptable.
- Should be able to work independently.
- Able to work independently and under pressure.
- Able to work long hours, after hours and some weekends.

**Qualifications**:

- Minimum Matric/Grade 12.
- Tertiary Qualifications will be highly advantageous.
- Relevant operations and people management experience.

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