Retail Store Manager

2 weeks ago

Johannesburg, South Africa HeadHunters Full time

**Reference**
- PE002105/MT**Location**
- Gauteng, JHB - Western Suburbs**Salary Interval**
- Monthly**Package**
- None-negotiable**Description**

**Our client, a market and brand leader, is seeking to employ an experienced Retail Store Manager in Klerksdorp, Gauteng.**

**An awesome career opportunity awaits you**

**Requirements**:

- Matric / Grade 12
- Diploma in Business Administration / Sales / Marketing would be advantageous.
- 5 years’ experience in Retail Sales and/or Marketing of which up to 3 years should be at supervisory / managerial level.
- Computer Literacy.

**Responsibilities**:

- Contributes to creating and recommending strategic plans and reviews in order to achieve operational objectives and day to day operations of the store.
- Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
- Ensures availability of merchandise and services by approving contracts and maintaining inventories.
- Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
- Markets merchandise by studying advertising, sales promotion, display plans and analysing operating and financial statements for profitability ratios.
- Secures merchandise by implementing security systems and measures.
- Protects employees and customers by providing a safe and clean store environment.
- Maintains the stability and reputation of the store by complying with legal requirements.
- Determines marketing strategy changes by reviewing operating and financial statements.
- Completes store operational requirements by scheduling and assigning employees and following up on work results.

**Compliance**
- Operates within controls and procedures in order to ensure the integrity of the company.
- Identifies and monitors risks within own department and area of responsibility.
- Assists in the maintenance of a risk register, report discrepancies or areas of concern to management.
- Ensures compliance with all relevant regulations and policy frameworks to prevent fruitless, wasteful and irregular expenditure.
- Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures, complying with legal regulations.

**Customer Service Management**
- Maintains effective working relationships with customers (both internal and external) towards rendering highest quality of services.
- Identifies and solves problems creatively whilst demonstrating a high level of integrity.
- Reports to management on internal stakeholder related matters.

**Staff Supervision**
- Ensures that all employees have signed performance agreements.
- Monitors and measures performance quarterly by conducting employee appraisals.
- In collaboration with HR, identify staff performance objectives, potential areas of development and action plans where necessary.
- Ensures ongoing training and development of employees.
- Addresses employee relations matters fairly and promptly.

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