Duty Manager

2 weeks ago


Franschhoek, South Africa Seasoned recruitment Full time

Hotel in Franschhoek is looking for a Duty Manager.
- Implement and monitor processes and activities for Opening & Closing Operational areas at the beginning or ending of shift
- In support of department heads, implement and monitor processes to understand the needs and expectations of guests and take appreciate action
- Ensure Operational teams provide impeccable, intuitive and proactive customer service to guests consistently
- Together with Human Resources or Operational Management, conduct disciplinary discussions with underperforming Operational team members where retraining and coaching have failed to bring about the desired results
- Assist the Operations Management team develop to operational policies, processes and standards, including those relating to front desk service, food and service safety, room care and ensure these are implemented across the organisation

**Requirements**:

- Diploma in Hotel Management or other related fields
- Valid South African Drivers licence
- Minimum of 4 years of experience in luxury operation Duty Manager role with the experience to lead in a small operational team
- Ability to monitor & ensure compliance with Health & Safety, security and other legal requirements in Operational teams
- Demonstrates high levels of resilience in demanding environments with a positive outlook in challenging situations
- Protel Product Management and POS would be advantageous

**Job Types**: Full-time, Permanent

Pay: R18 000,00 - R20 000,00 per month

Application Question(s):

- Where have you worked previously as a Duty Manager?
- How many years of experience do you have in Duty Manager?
- What is your salary expectation?
- What is your notice period?


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