Service Advisor

4 weeks ago

Durban, South Africa Volvo Group Full time

South Africa

**Position Description**

**The main purpose of the job is to** ensure the effective sales performance of the area allocated within the region; ensuring performance targets for the Volvo brand are met in line with the strategic objectives of the Branch.

**Reporting**: This position reports to the Service Manager.
** Job Objectives**:

- Customer satisfaction and complain handling.
- Planning the workshop utilisation capacity.
- Calculation & preparation for retail invoicing, internal invoicing and claim handling.
- To open and process job cards for repairs, maintenance and service.
- To Transfer all relevant information from job card to computer system accurately.
- To close job cards and monitor work in progress.
- To be the liaison person between the customer and Volvo.
- To assist Technicians with VST’s & RST’s.
- To assist with the Workshop administration duties.
- To check and maintain maintenance parts store.
- To assist with Health & Safety requirements of the branch.
- To conduct regular checks on Company vehicles as per the company policy.

**Qualifications & Job Experience**:

- Matric / N4.
- Administration Diploma (an advantage).
- 2 year minimum strong administration in a workshop environment.

**Key Competencies**:

- Customer Management.
- Commercial/ Retail mindset.
- Relating/Negotiating.
- Planning & organization.
- Flexible working hours.
- Product knowledge.
- Technical knowledge
- Good verbal and written communication skills.
- Ability to plan and organise.
- Good customer service skills.
- Accuracy and attention to detail.
- Ability to work under pressure.
- Good Time management.

**Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disability to apply.**

**About us**

The **Volvo Trucks** brand has been built up over decades and enjoys a solid position worldwide. It is one of the world’s best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. Together we move the world we want to live in and help our customers keep their promises.

**Auto req ID**

139302BR

**Organization**

Volvo Trucks

**State / Province**

Kwa-zulu Natal

**City/Town**

Durban South

**Employment/Assignment Type**

Regular

**Travel Required (maximum)**

No Travel Required

**Functional Area**

Aftermarket

27-Apr-2023

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