Senior Receptionist

2 weeks ago

Pretoria, South Africa Planet Fitness Lynnwood Full time

**Exciting opportunity to gain managerial experience and build a career in the health and fitness industry**

The reception desk is the most important feature in every Planet Fitness Health Club. It is that part of the club that gives the first and last impression to every member. This is a fast pace, high energy, fun environment with a vibrant team to lead.

**Purpose of the Job**
- Our senior receptionists are responsible for leading and managing a team of receptionists towards achieving reception KPI's and creating a fun dynamic environment to work in.
- Our senior receptionists are responsible for greeting members and delivering exceptional customer service.
- We offer individualized and personal customer service to our members to assist with resolving any account or club related queries.
- Senior receptionists are developed to attain the necessary skills to take on a Manager On Duty role.

**Key Performance Areas include**:

- Receiving member and club based communications and responding effectively.
- Building on member relationships to better their fitness journey.
- Assisting with purposeful KPI driven tasks to improve overall company brand.
- Provide an exceptional front line service and experience to potential and new joining members.
- Responsible for effectively and efficiently controlling membership access to ensure a smooth new member journey from start to finish.
- Effectively lead a team to resolve issues and queries based on a daily duty flow.

**Experience and Competencies Required**
- The ability to work early mornings or late evenings for the opening and closing of the facility.
- Computer literacy skills in Excel, Word, and Outlook.
- Exudes a vibrant and dynamic personality that reflect the Planet Fitness values that are aligned with our vision and mission statement.
- Previous experience within a front desk or welcome desk position is an added advantage.
- Need to have reliable transport.

**Salary**: R5,500.00 - R6,500.00 per month

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