Solution Architect

**Job Category**:Customer Success Group

**Job Details**:We are looking for a highly effective Solution / Functional Architect (SA) to join the Salesforce Services Team that helps customers successfully transform on the Salesforce platform.

The Solution Architect will have responsibility for supporting our largest and most strategic Solution Delivery opportunities, lending his/her expertise to the delivery of world-class Salesforce implementations and building the necessary and valuable relationships both internally and externally.

**Responsibilities**:

- Handle C- level relationships/expectations and building strong relationships with all key stakeholders and team members
- Understand and present high-level overviews of the Salesforce Core Cloud architecture and integration capabilities
- Establish Trusted Advisor status with Business and Technology stakeholders
- Lead consultative engagements with clients on their process, business and technical challenges
- Ensure sustainable, scalable, best practice solutions to meet and exceed customer needs
- Develop and maintain numerous project deliverables that support the solution design to include discussion documents and other project artifacts
- Collect, formulate, and disseminate best practices on solution positioning and delivery. Provide feedback to Engagement Managers and Executive Sponsors when necessary
- Submit billable time for projects, and attain or exceed personal billable utilization targets
- Remain current with leading edge industry and technology drivers and innovations including the Salesforce product set
- Where required, support deep-dive pre-sales activity to position successful delivery of the Salesforce solutions

**Experience/skills required**:

- Consulting experience and relevant experience in a Senior SA position
- Experience collaborating on a strategic delivery team
- Team player with strong communication and interpersonal skills
- Ability to quickly learn new things and to adapt to new situations
- Expert in the assessment of business objectives, formulating solution options, and driving stakeholder support
- Solid Experience in leading workshops to define and prioritize client requirements and required Capabilities. Ability to ask hard questions during workshops and suggest best practices and efficient ways to design the best solution for the customer
- Extensive experience contributing as a direct resource, and managing others on enterprise software deployments
- Deep CRM experience
- Business Process Engineering / Re-engineering background, in the areas of sales, marketing, and/or service/customer support

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" five years in a row and one of Fortune's "100 Best Companies to Work For" eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.
- LI-Y

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