Delivery Manager

2 weeks ago


Cape Town, South Africa PBT Group Full time

PBT Group has an opportunity for a Delivery Manager for an opportunity in Cape Town. The Delivery Manager will be responsible for ensuring that his/her customers receive the highest level of service excellence from the team. The Delivery Manager is pivotal in promoting a progressive, results driven and positive environment.

The Delivery Manager should be able to use his/her experience to help coach and mentor their team by guiding, creating standards and promoting growth across their team(s). The Delivery Manager will assist the team with capacity planning, structuring the team and identify skill gaps within the Team.

**Duties**:

- Service Delivery
- Continuous Service Improvement
- Team Management
- IT resource planning and demand
- Project Delivery Management
- Change Management

KEY REQUIREMENTS:

- Relevant IT related Tertiary Qualification (Advantageous)
- Minimum 3-5 years working in a leadership role in an IT Service organisation
- Minimum 3-5 years in client facing role within IT Service organisation
- Good understanding and exposure to IT Operations environment
- ITIL V3 Foundation certification
- Project Management Qualification and or certification advantageous
- Experience managing teams delivering IT implementations and involving cross-functional teams, in waterfall and agile environment

Qualifications/ Certification:

- A degree in Computer Science / Information Systems / Business Administration / Commerce or equivalent


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