Airon Service

Well known Airconditioning Company in Helderberg that specializes in air-conditioning, ventilation and refrigeration in the commercial, residential and industrial industries are in need of a Service & Repair Manager that will manage all aspects of the Service and Repairs department. You will be responsible for the SLA’s as well as directly managing repairs and high priority sites / clients.

You will be responsible for but not limited to:
Overseeing day-to-day workshop operations

Managing a team of technicians

Ensuring quality control and safety standards

Coordinating maintenance schedules

Optimizing workshop efficiency

Resource planning

Maintenance Strategy Management

System management

Ensure Technicians understand job specifications and timeframes for the job

Sign off Works and Repair Orders as complete and complete quality checks on jobs prior to jobs being released to customer

Providing instructions on carrying out diagnostic work and supporting technicians

Providing advice and support to technicians on technical matters

Coordinating and following up Warranty Claims

Coordinating and ensuring that Service Bulletins are completed and signed off

Carrying out fault diagnosis for speedy machine pre-delivery Inspections, load testing, and servicing

Co-operating in machine care and safety whilst working on machines

Ensuring diagnosis leads to the most cost-effective and accurate remedy to fault or customer complaint

Completing forms and documentation included in the company's service routine

Custodian of all machine Service and Parts Manuals

Drafting and preparing any reports required

Addressing and coordinating subordinates’ training requirements and development

Ensuring effective communication with staff, across departments, customers, and service providers

**Requirements**:
Matric

Tertiary Qualification will be adv.

In-depth knowledge of air-conditioning and refrigeration systems

Familiarity with various air-conditioning brands and models

Understanding of troubleshooting and repair techniques

4 to 6 Years’ experience in a similar role

Computer Literacy - MS Office (Word, Excel, Outlook)

**Skills**:
Good relationship building skills

Excellent planning and organizational skills

Team player and deadline driven

Meticulous attention to detail

Supervisory or management experience would be advantageous

Technical Aptitude

Must be able to communicate with customers at all levels

Well-disciplined and self-motivated

Strong customer service and relations skills

Ability to handle customer complaints and resolve issues

Strong leadership and team management skills

Ability to motivate and train others

Excellent communication and interpersonal skills with the ability to confidently address groups of people

Technical knowledge in workshop management, maintenance, and repair

**Job Types**: Full-time, Permanent

Pay: R38 000,00 - R42 000,00 per month