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Clinical Quality Assurance Agent

3 months ago


Cape Town, South Africa Workability Full time

Workability (Pty) Ltd is looking for a part-time clinical quality assurance agent to review physio and occupational therapy pre-authorization requests and reporting. Based in Cape Town.
- Relevant Health Sciences degree (Nurse, Occupational Therapist, Physiotherapist, Biokineticist etc.)
- 2-3 years clinical experience, preferably in a vocational rehab setting

○ Bonus: experience working in an interdisciplinary team, understanding of COIDA and chronic pain
- Computer literate

○ Office Suite, with exceptional excel skills.

○ Google drive and all associated functions
- Critical thinking and problem-solving skills.
- Be able to follow directions but also work independently without micro-management.
- Very good written & verbal communication skills.
- Follow through to completion i.e., results driven.
- Attention to detail and accuracy in a fast paced environment.
- Be able to formulate and follow through on a plan of action but be flexible / adaptable if the situation requires the plan to change.
- Eager to learn.
- Diligent.
- Persistent.
- Consistent.
- Patient.
- Calm under pressure.
- A confident, skilful and adult communicator with all external and internal stakeholders

The position is for remote working, with Team work days at least twice per month.

Rate: R120/hour or R3000 per week

Starting date: 1 March 2024

**Job Type**: Part-time

**Salary**: R3 000,00 per week

Expected hours: 25 per week

**Education**:

- Bachelors (required)

**Experience**:

- clinical: 2 years (required)

**Location**:

- Cape Town, Western Cape (required)

Ability to Commute:

- Cape Town, Western Cape (required)