Gift Shop

**GIFT SHOP / BOUTIQUE MANAGER - HERMANUS - R16000 Live out**

Currently recruiting for a GIFT SHOP / BOUTIQUE MANAGER for a 5* Hotel in Hermanus to enhance customer satisfaction, meet sales and profitability goals and manager staff effectively.

Minimum Experience and Qualification Required:

- Grade 12
- Experience in a 5-star hotel or similar environment advantageous
- 3 years retail sales experience
- Knowledge of Hermanus area and surrounds
- Must be motivated, enthusiastic, and energetic
- Must be a team player, with a positive attitude
- Must be willing to work shifts
- Must be able to work under pressure

Key Performance Objectives:

- Manage Boutique and travel desk
- To liaise with guests
- Monthly stock control
- Selling and communicating with guests
- Meeting monthly budgets
- Meet sales budgets by motivating, mentoring and providing feedback to sales staff
- Ensure high levels of customer satisfaction through excellent service
- Maintain outstanding store condition and visual merchandising standards
- To assist in Front Office operations if and when needed
- Ensure the store remains clean and presentable at all times

Please send your updated CV in WORD together with a recent head and shoulders photo of yourself and 2 recent written references.

**Job Types**: Permanent, Full-time